Get Along with Anyone, Anytime, Anywhere!

8 Keys to Creating Enduring Connections with Customers, Co-Workers . . . Even Kids!

Arnold Sanow, Sandra Strauss

• Publisher: Morgan James Publishing
• Year: 2013
• ISBN:
  9781614486367
• Topic: Business
• Subtopic: Comunicazione aziendale
• Index: Business

A renowned business and communication expert demonstrates 8 key ways to create enduring connections with friends, customers, co-workers... and even kids! Whether you work in marketing and sales or in customer service... are a CEO or a stay-at-home mom, the ability to effectively connect with the needs of others dramatically affects your productivity, effectiveness, and motivation. This is your one-stop guidebook for all the information you need to communicate effectively and build lasting personal and professional relationships today, next week, and next year. Relationships are critical to success and happiness. This book, written by one of only 525 Certified Speaking Professionals in the world, will give you skills you need to turn your encounters with contacts, acquaintances, and even family members, into enduring connections. "A useful reminder of what we all need to make our lives and our businesses work better: communication, openness and sincerity. It's so easy to lose touch with these concepts in a busy, stressful day, but Sanow and Strauss make a compelling argument that it's worth it to make the effort." — The Washington Post

Table of contents

• Title
• Copyright
• Contents
• Introduction—Enduring Connections Count!
• Why the Need to Get Along is So Strong
• Creating “The Connection Zone”
• Key #1: Cultivate Confidence: The Cornerstone of Connection
• Key #2: Rev Up Rapport!
• Key #3: Energize the Winning Spirit
• Key #4: Boost Your Communication IQ
• Key #5: Honor Communication Needs
• Key #6: Extend Respect to Preserve Trust
• Key #7: Bridge Connection Chasms
• Key #8: Handle Prickly People With Care
• Keep on Connecting!
• About the Authors
• Bibliography and Recommended Reading