ITIL® 2011 Edition - A Pocket Guide
eBook - ePub
Available until 30 Sep |Learn more

ITIL® 2011 Edition - A Pocket Guide

  1. 194 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub
Available until 30 Sep |Learn more

ITIL® 2011 Edition - A Pocket Guide

Book details
Table of contents
Citations

About This Book

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the 'lifecycle' approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS' ITIL Foundation Certificate syllabus.

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Yes, you can access ITIL® 2011 Edition - A Pocket Guide by Jan van Bon in PDF and/or ePUB format, as well as other popular books in Education & Education General. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Van Haren Publishing
Year
1970
ISBN
9789087539788
Edition
1
Topic
Education
Subtopic
Education General

Table of contents

  1. ITIL® A Pocket Guide - 2011 Edition
  2. Titel
  3. Colophon
  4. Foreword
  5. Acknowledgements
  6. 1 Introduction
  7. 2 Introduction to the service lifecycle
  8. 3 Lifecycle stage: service strategy
  9. 4 Lifecycle stage: service design
  10. 5 Lifecycle stage: service transition
  11. 6 Lifecycle stage: service operation
  12. 7 Lifecycle stage: continual service improvement
  13. Acronyms
  14. References