Exploring Knowledge-Intensive Business Services

Knowledge Management Strategies

Roberto Grandinetti,Barbara Di Bernardo, Eleonora Di Maria

• Verlag: Palgrave Macmillan
• Jahr: 2012
• ISBN:
  9781137008428
• Thema: Commerce
• Thema: Management

Provides an updated view of knowledge management strategies of knowledge-intensive business services (KIBS) by focusing on how those firms manage innovation in their value chains and at the territorial level. Offers an original analysis of key processes of KIBS, specializing in design, professional firms and information technology.

Inhaltsverzeichnis

• Cover
• Contents
• List of Tables and Figures
• Acknowledgments
• Notes on Contributors
• Introduction
• 1 KIBS and Knowledge Dynamics in Client–Supplier Interaction
• 2 Knowledge Angels, Creative Behaviors, and Emerging Innovation Modes: Observations from Alsace, Baden-Württemberg, and Catalonia
• 3 Knowledge Dynamics and Knowledge Commodification of KIBS in Time and Space
• 4 How Knowledge-Intensive Business Services Upgrade their Customers: Evidence from Russia
• 5 KIBS Roles in KIBS Industries
• 6 Creativity Versus Standardization in Knowledge-Intensive Business Services: A Real Trade-Off?
• 7 Innovation and Co-Production in Computer Services: The Case of Complex Software Solutions in the Fashion and Retail Industry in Italy
• 8 Knowledge Dynamics in Third-Party Logistics: Balancing Exploitation and Exploration Through Service Architectures
• 9 The Role of Entrepreneurs' Human and Social Capital in Knowledge-Intensive Business Services
• 10 Is There a Connection between Geographic Clustering and KIBS Innovation?
• 11 Urban Density and Vertical Disintegration: The Case of Service Firms in Milan
• 12 Competitive Strategies in Knowledge-Intensive Business Services: Evidence from Lombardy
• Appendix
• Bibliography
• Index