Health Services Management: A Case Study Approach, Twelfth Edition

Ann Scheck McAlearney, Anthony R. Kovner

• Editorial: AUPHA/HAP Book
• Año: 2023
• ISBN:
  9781640553583
• Edición: 12
• Categoría: Medicine
• Categoría: Public Health, Administration & Care

Health Services Management: A Case Study Approach provides an overview of management and organizational behavior theory by inviting readers to analyze and respond to common managerial predicaments. The book includes a mix of vignette-style and data-driven cases, each of which enables readers to hone their management skills by navigating challenges that, just as in real life, do not have a single "right" answer.

 

This 12th edition contains 54 cases, 18 of which are new and address timely issues such as the following:

 

Managing virtual team membersConfronting racism and disparities in careLaunching diversity, equity, and inclusion initiativesAdapting to crises such as the COVID-19 pandemicSustaining a population health improvement programAddressing employee burnout and turnover

 

This updated edition arranges its cases into five parts: one section focusing on the fundamentals of becoming a healthcare manager and four sections highlighting values and culture, organizational focus, performance evaluation, and authority and responsibility. Each part begins with a discussion of the management theories and principles that are presented in the ensuing cases.