The Responsive City

Engaging Communities Through Data-Smart Governance

Stephen Goldsmith, Susan Crawford

• Publisher: Jossey-Bass
• Year: 2014
• ISBN:
  9781118910931
• Edition: 1
• Topic: Business
• Subtopic: Government & Business
• Index: Business

Leveraging Big Data and 21st century technology to renew cities and citizenship in America

The Responsive City is a guide to civic engagement and governance in the digital age that will help leaders link important breakthroughs in technology and data analytics with age-old lessons of small-group community input to create more agile, competitive, and economically resilient cities. Featuring vivid case studies highlighting the work of pioneers in New York, Boston, Chicago and more, the book provides a compelling model for the future of governance. The book will help mayors, chief technology officers, city administrators, agency directors, civic groups and nonprofit leaders break out of current paradigms to collectively address civic problems. The Responsive City is the culmination of research originating from the Data-Smart City Solutions initiative, an ongoing project at Harvard Kennedy School working to catalyze adoption of data projects on the city level. The book is co-authored by Professor Stephen Goldsmith, director of Data-Smart City Solutions at Harvard Kennedy School, and Professor Susan Crawford, co-director of Harvard's Berkman Center for Internet and Society. Former New York City Mayor Michael Bloomberg penned the book's foreword.

Based on the authors' experiences and extensive research, The Responsive City explores topics including:

• Building trust in the public sector and fostering a sustained, collective voice among communities;
• Using data-smart governance to preempt and predict problems while improving quality of life;
• Creating efficiencies and saving taxpayer money with digital tools; and
• Spearheading these new approaches to government with innovative leadership.

Table of contents

• Cover
• Title Page
• Copyright
• Foreword
• Introduction
• Chapter One: The Return of Retail Governance
• Chapter Two: Networked Citizenship
• Chapter Three: The Interactive City
• Chapter Four: The City as Digital Platform
• Chapter Five: The Responsive Employee
• Chapter Six: The Data-Smart City
• Chapter Seven: Rethinking Government
• Chapter Eight: Toward Responsive Cities
• Acknowledgments
• About the Authors
• Index
• End User License Agreement