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- 171 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Managing Interpersonal Conflict
Book details
Table of contents
Citations
About This Book
This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.
To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.
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Yes, you can access Managing Interpersonal Conflict by William A. Donohue in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Communication Studies. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover Page
- Interpersonal Commtexts
- Title
- Copyright
- Dedication
- Contents
- 1. Understanding the Conflict Episode
- 2. Confronting Conflict
- 3. Face Saving
- 4. Structuring the Issues
- 5. Effective Negotiation
- 6. Negotiating in the Face of Power
- 7. What Kind of Conflict Help Is Available
- 8. Conflict Management Flowchart
- References
- Index
- About the Authors