How to Talk to Customers
eBook - ePub

How to Talk to Customers

Create a Great Impression Every Time with MAGIC

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

How to Talk to Customers

Create a Great Impression Every Time with MAGIC

Book details
Table of contents
Citations

About This Book

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com

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Yes, you can access How to Talk to Customers by Diane Berenbaum,Tom Larkin in PDF and/or ePUB format, as well as other popular books in Negocios y empresa & Relaciones con los clientes. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Jossey-Bass
Year
2011
ISBN
9781118047354
Topic
Negocios y empresa
Subtopic
Relaciones con los clientes

Table of contents

  1. Praise
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. PREFACE
  6. PART ONE - The Essence of MAGIC
  7. PART TWO - MAGIC—It’s Your Choice
  8. PART THREE - Build MAGIC Relationships
  9. PART FOUR - Express MAGIC Accountability
  10. PART FIVE - The World of MAGIC
  11. PART SIX - MAGIC in Real Life
  12. Acknowledgments
  13. ABOUT THE AUTHORS
  14. ABOUT COMMUNICO LTD.