![The Best Service is No Service](https://img.perlego.com/book-covers/1010297/9781118039397_300_450.webp)
eBook - ePub
The Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price, David Jaffe
This is a test
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
The Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price, David Jaffe
Book details
Table of contents
Citations
About This Book
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrongâeliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":
- Eliminate dumb contacts
- Create engaging self-service
- Be proactive
- Make it easy to contact your company
- Own the actions across the company
- Listen and act
- Deliver great service experiences
Frequently asked questions
At the moment all of our mobile-responsive ePub books are available to download via the app. Most of our PDFs are also available to download and we're working on making the final remaining ones downloadable now. Learn more here.
Both plans give you full access to the library and all of Perlegoâs features. The only differences are the price and subscription period: With the annual plan youâll save around 30% compared to 12 months on the monthly plan.
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, weâve got you covered! Learn more here.
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Yes, you can access The Best Service is No Service by Bill Price, David Jaffe in PDF and/or ePUB format, as well as other popular books in Business & Customer Relations. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Praise
- Title Page
- Copyright Page
- Dedication
- Introduction
- CHAPTER ONE - CHALLENGE CUSTOMER DEMAND FOR SERVICE
- CHAPTER TWO - ELIMINATE DUMB CONTACTS
- CHAPTER THREE - CREATE ENGAGING SELF-SERVICE
- CHAPTER FOUR - BE PROACTIVE
- CHAPTER FIVE - MAKE IT REALLY EASY TO CONTACT YOUR COMPANY
- CHAPTER SIX - OWN THE ACTIONS ACROSS THE ORGANIZATION
- CHAPTER SEVEN - LISTEN AND ACT
- CHAPTER EIGHT - DELIVER GREAT SERVICE EXPERIENCES
- APPENDIX A: BEST SERVICE SURVEY
- APPENDIX B: GLOSSARY
- APPENDIX C: BIBLIOGRAPHY
- NOTES
- Acknowledgments
- ABOUT THE AUTHORS
- INDEX