The Marketer's Handbook
eBook - ePub

The Marketer's Handbook

Reassessing Marketing Techniques for Modern Business

Laurie Young

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

The Marketer's Handbook

Reassessing Marketing Techniques for Modern Business

Laurie Young

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About This Book

This book, written by a senior marketer with over thirty years experience of using marketing techniques and concepts, sets out to describe, contextualize and rate them. Its prime emphasis is on understanding their status so that they can be used to direct the use of shareholder funds effectively. Its conclusion is that seasoned professionals must use their judgement about when and how to use them, but they also need to understand them in depth if they are going to make well-rounded, effective investment decisions. Above all it asks: "how useful and relevant is this concept? Will it improve decision making? Does the damn thing have any credibility and does it work?"


"This book combines a rigorous review of a wide range of marketing concepts with many practical examples and case studies. It can be read or dipped into both by seasoned professionals and by those just embarking on their marketing career."
Sir Paul Judge, President, Chartered Institute of Marketing


"Laurie Young casts an experienced and skeptical eye on many cherished marketing concepts and techniques. He provides an antidote to the tendency to adopt them without understanding their limitations and possibilities."
Professor George Day, The Wharton School, Chairman of the American Marketing Association


"Laurie Young has produced nothing less than the A-Z of marketing. He has journeyed far and wide mapping out hundreds of business, marketing and communications models to produce an extremely useful industry atlas. Certainly it will find a well-thumbed home on my bookshelf."

Hamish Pringle, Director General, Institute of Practitioners in Advertising


"This book is much needed by marketing. Its value is in challenging concepts, some of which have been the accepted norm for a long time. But as this book shows, some of these may no longer be relevant and appropriate for marketers in today's consumer environment."

Mike Johnston, CEO, Dairy Council of Northern Ireland and former Chairman of the Chartered Institute of Marketing


"Senior marketers, like those who make up the membership of the Marketing Society, hone the methods and techniques they favour as their career develops. Laurie Young clearly did that and an experienced voice shines through this critique. It is heartening to find that so many concepts have a long history of producing real value for businesses but alarming to find so many of the theorists' favourites to be so groundless."

Hugh Burkitt, CEO, The Marketing Society

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Information

Publisher
Wiley
Year
2011
ISBN
9781119978503
Edition
1
Subtopic
Sales
INDEX
4 Ps (product, price, promotion, placing) of marketing
AAR (actors-activities-resources) model
Abrey-Bugg, Mike
academic research
Accenture
account management
AAR model
account plans
BT
channels of distribution
communications infrastructure
competition
criticism
customer relationship development
further reading
global accounts
history
IBM
international marketing
major customers
marketing plans
prioritization
sales strategies
typical approach
value propositions
Xerox
account plans
acquisition strategy, Ansoff matrix
ACSI (American Customer Satisfaction Index)
activity links
actor bonds
actors-activities-resources model (AAR)
added value
advertising
art in
BT
business success
consultants
context
creativity/business success correlation
drawbacks
effectiveness
as entertainment
future of
Guinness campaigns
history
iconic campaigns
impact measurement
MasterCard case study
media
reputation recovery
see also communications; marketing communication; viral marketing
after care see service quality
Age UK
AIDA (Attention, Interest, Desire, Action) tool
air travel
airlines
molecular modelling
self-service check-in
service quality
Alderson, Wroe
Allen & Overy case study
Allport, James
Amazon
Ambler, Tim
American Customer Satisfaction Index (ACSI)
American Express
American Marketing Association
analyst/influencer relations
annual reports
anonymity v. membership relationship services
Ansoff, H. Igor
Ansoff matrix
Apple
Armani
“Arthur’s Day” (Guinness) advertising campaign
artificial intelligence
aspiration, celebrity endorsement
Attention, Interest, Desire, Action see AIDA
attitudinal segmentation
aud...

Table of contents