Motivation and Performance

A Guide to Motivating a Diverse Workforce

Adrian Furnham, Ian MacRae

• Publisher: Kogan Page
• Year: 2017
• ISBN:
  9780749478148
• Edition: 1
• Topic: Commerce
• Subtopic: Comportement organisationnel

Many organizations approach the issue of employee engagement and motivation by tapping into age, gender and other stereotypes. Motivation and Performance challenges these notions, bringing together evidence that group differences are often exaggerated and that getting to the heart of what really motivates individuals is what's most important. This book is a practical guide to ensuring that organizations consider all motivators - job security as well as the need for personal growth - to improve employee satisfaction, boost organizational productivity and reduce staff turnover.Underpinned by original research, Motivation and Performance features case studies from finance, retail, the public and other sectors to show how the principles of motivating employees apply at all levels of the organization, not just at the leadership level, and how values and motivation can be changed and developed. Complete with a framework for conducting effective visits to front-line locations, it will help HR professionals ask the right questions, choose whether to implement external motivation-building programmes and make a real impact on an employee's desire to progress in the company.

INDEX

Note: The index is filed in alphabetical, word-by-word order. ‘Mc’ and numbers are filed as spelt out in full and acronyms filed as presented. Page locators in italics denote information contained within a Figure or Table.

absenteeism 1, 31, 38, 69

academic strategy 164

accomplishment 14, 16, 32, 68, 206, 212, 213

accountancy firms (accountants) 109, 157

accounting practices 123, 218–19

acting roles 174

activity, physical 105, 106, 133

adaptation 115, 117, 143

adjustment 41, 148

advertising 25, 72, 90

affiliation 14, 16, 68, 109–10, 192, 198, 206, 212, 213

case studies 32, 166, 169, 176, 184, 186

age effects 24

see also generational differences

aggression 162–63, 213, 219

alternatives 115, 144

ambition 9–10, 187, 188–89, 203

America 24–25

see also US (United States)

Ames, Aldrich 182–83...

Table of contents

• Cover
• Title Page
• Copyright
• Contents
• Acknowledgements
• 01 Introduction
• 02 A model of motivation
• 03 Generational differences
• 04 The biology of stress and well-being
• 05 Measuring motivation
• 06 The power of communication and conversations
• 07 Intrinsic motivation
• 08 Work engagement, organizational health and culture
• 09 Extrinsic motivation and rewards
• 10 Culture and values
• 11 The importance of motivation gaps
• 12 Outsourcing motivation
• 13 The dark side and derailed motivation
• 14 Best and worst practice from real companies
• Going further
• Index
• Backcover