Customer Experience Management
eBook - PDF

Customer Experience Management

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  1. 86 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Customer Experience Management

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Book details
Table of contents
Citations

About This Book

This book has been written with the purpose of covering all aspects about Customer Experience Management

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Information

Publisher
White Word Publications
Year
2014
ISBN
9788132341185
Topic
Business
Subtopic
Sales
Index
Business

Table of contents

  1. Cover
  2. Table of Contents
  3. Chapter 1 - Customer Experience and Help Desk
  4. Chapter 2 - Outsourcing Relationship Management
  5. Chapter 3 - Demand Chain
  6. Chapter 4 - Enterprise Relationship Management
  7. Chapter 5 - Incentive Program
  8. Chapter 6 - Music on Hold and Sales Process Engineering
  9. Chapter 7 - Technical Support
  10. Chapter 8 - Business Augmentation Services (BAS)
  11. Chapter 9 - Customer Data Integration and Customer Dynamics
  12. Chapter 10 - Customer Feedback Management services and Customer Insight
  13. Chapter 11 - Customer Integrated System and Customer Intelligence
  14. Chapter 12 - Customer Relationship Management
  15. Chapter 13 - Customer Service and Customer Service Training
  16. Chapter 14 - Customer Satisfaction
  17. Chapter 15 - Customer Engagement