The Shift
eBook - ePub

The Shift

How Seeing People as People Changes Everything

  1. 240 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

The Shift

How Seeing People as People Changes Everything

Book details
Table of contents
Citations

About This Book

A Simple yet Profound ShiftSeeing people as people is an idea so simple you'll swear you've heard it a million times but so profound you'll never stop learning from it. Kimberly White discovered it in a chain of nursing homes whose leaders, nurses, and housekeepers saw their patients, not as tasks to be ticked off a to-do list, but as valuable human beings.
White helps you to this transformative shift with warm encouragement, insightful guidance, and powerfully moving, true accounts of extraordinary human goodness.

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Information

Year
2018
ISBN
9781523094905
Edition
1

Table of contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Foreword by The Arbinger Institute
  7. Preface
  8. Chapter 1: The Shift and Why It Matters
  9. Chapter 2: Missing the Gorilla: Why We See People as Objects
  10. Chapter 3: Soft Like a Brick: The Power of Seeing People as People
  11. Chapter 4: If You Can Do It Here, You Can Do It Anywhere
  12. Chapter 5: The Paradise Delusion: What the Shift Isn’t
  13. Chapter 6: The First Key: Pay Attention
  14. Chapter 7: How to Use the First Key: Toil with Them
  15. Chapter 8: The Second Key: Look through Their Eyes
  16. Chapter 9: How to Use the Second Key: The Thirty-Day Rule
  17. Chapter 10: The Third Key: Realize I’m the Problem
  18. Chapter 11: How to Use the Third Key: When You’re Still a Jerk
  19. Chapter 12: Staying Shifted: Why Behavioral Rules Won’t Help Us
  20. Chapter 13: What’s the Right Thing to Do? Using the Shift When Things Are Tough
  21. Chapter 14: The Poop Chapter: Astonishing Things Transformed by the Shift
  22. Chapter 15: Part of the Solution: How the Shift Solves Disagreements
  23. Chapter 16: Welcome to the New World
  24. Notes
  25. Acknowledgments
  26. Index
  27. About the Author