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- 240 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
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About This Book
A Simple yet Profound ShiftSeeing people as people is an idea so simple you'll swear you've heard it a million times but so profound you'll never stop learning from it. Kimberly White discovered it in a chain of nursing homes whose leaders, nurses, and housekeepers saw their patients, not as tasks to be ticked off a to-do list, but as valuable human beings.
White helps you to this transformative shift with warm encouragement, insightful guidance, and powerfully moving, true accounts of extraordinary human goodness.
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Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Contents
- Foreword by The Arbinger Institute
- Preface
- Chapter 1: The Shift and Why It Matters
- Chapter 2: Missing the Gorilla: Why We See People as Objects
- Chapter 3: Soft Like a Brick: The Power of Seeing People as People
- Chapter 4: If You Can Do It Here, You Can Do It Anywhere
- Chapter 5: The Paradise Delusion: What the Shift Isnât
- Chapter 6: The First Key: Pay Attention
- Chapter 7: How to Use the First Key: Toil with Them
- Chapter 8: The Second Key: Look through Their Eyes
- Chapter 9: How to Use the Second Key: The Thirty-Day Rule
- Chapter 10: The Third Key: Realize Iâm the Problem
- Chapter 11: How to Use the Third Key: When Youâre Still a Jerk
- Chapter 12: Staying Shifted: Why Behavioral Rules Wonât Help Us
- Chapter 13: Whatâs the Right Thing to Do? Using the Shift When Things Are Tough
- Chapter 14: The Poop Chapter: Astonishing Things Transformed by the Shift
- Chapter 15: Part of the Solution: How the Shift Solves Disagreements
- Chapter 16: Welcome to the New World
- Notes
- Acknowledgments
- Index
- About the Author