Negotiation
PART ONE
(DAY 5, DAY 23)
It has been said that in business you donât get what you deserve, you get what you negotiate. If thatâs the case, the next four chapters are very important. They present the strategies, the tactics, and most importantly the language of negotiation in all its startling, creative insight and irreverence.
1. Unit cost
2. Agreeance
3. Disconnect
4. Feasible
5. Bedrock price
6. Full Metal Jacket
7. High-balling
8. Mister Toad
9. Baked in
10. Bespoke
11. Low-ball
12. Anticipointed
13. Chisel
14. Kink
15. Back-of-the-envelope
16. Bottom line it
17. Optics
18. Oxygen move
19. Mission critical
20. Move the goalposts
21. For my lungs
22. The juice isnât worth the squeeze
23. Break bread
24. De-horse
25. Triangulate
26. Shot-caller
27. Green pea
28. Tony Bagadonuts
29. Time pig
30. Path forward
31. Pig in a python
32. Laundering the lemon
33. Putting socks on an octopus
Hereâs a dialogue between two experienced negotiators trying to work out a deal. Itâs somewhat intenseâbut no profanity, because good negotiators never get angry, they just get even. Or more than even if they possibly can.
We can supply you with 40,000 components per month for two years at a unit cost of $4.35. Are we in agreeance?
Hmmm. There seems to be some disconnect. We want nearly a million components. For that quantity, the cost youâre talking about doesnât seem feasible. Is that your bedrock price, or is that Full Metal Jacket? It sounds like youâre high-balling me. Iâm not Mister Toad.
Weâve baked in the size of your order and weâve actually reduced the unit price from what we normally ask. We feel weâre providing a truly bespoke opportunity. What unit price were you thinking of?
Something around $3.50 per unit.
Well, if $4.35 per unit is high-ball, $3.40 per unit is definitely low-ball. At that price we would be losing money on every unit.
Iâm really anticipointed. Iâm not trying to chisel you but this is a very unexpected kink. I was looking forward to wrapping this up back-of-the-envelope. We have a quote from one of your competitors at $3.53 per unit.
We canât match that. But If I were you, I would ask myself if theyâre sacrificing the quality of the component for price. Do you want best in breed, or do you just want to bottom line it?
The main thing I want, frankly, is for you to understand the optics of this deal. Whatâs your oxygen move?
Well, if you were to increase your order to 50,000 components per months, then we could mission critical the unit cost to $4.15.
For 50,000 units per month we wouldnât expect to pay more than $3.85 per unit. Can you move the goalposts? Because this is for my lungs.
I donât think we can go that far. If itâs under $4 per unit the juice isnât worth the squeeze.
All right, letâs break bread at an even $4 per unit. Iâm de-horsed.
Well, it sounds good. But Iâll have to triangulate with someone in accounting.
Wait a minute. I thought you were the shot-caller but youâre acting like a green pea. Now you want to bring in Tony Bagadonuts from accounting? That sounds like a real time pig.
I hope not. But Iâm afraid it is the path forward.
The path forward? It looks like a pig in a python to me. It looks like laundering the lemon. We had a slam dunk and now youâre putting socks on an octopus.
UNIT COST
Definition: What it costs a company to produce, warehouse, and market one unit of a particular product. If it takes $100,000 to produce and sell 1,000,000 transistors, the unit price is $10.
Sentence Example: There are almost no instances of the unit price going up when a production run increases rather than decreases.
AGREEANCE
Definition: To be in agreeance is to be in a state of agreement. Thereâs dispute about whether this word is legitimate but dictionaries do use it as a synonym for agreement.
Sentence Example: General Dynamics and its former CEO found themselves in agreeance concerning the scope of his severance package.
DISCONNECT
Definition: A disconnect is a break in the connection or communication between two or more entities. It can also refer to a problem or inconsistency. As a verb, to disconnect is to sever or end a connection.
Sentence Example: Management was eager to resolve the disconnect between Marketing and Advertising so it could move ahead with its new sales policy.
FEASIBLE
Definition: A task is feasible when it can be done without expending more effort or energy than itâs worth.
Sentence Example: The study concluded that the companyâs move to Georgia was feasible, but added that it should be undertaken in stages.
BEDROCK PRICE
Definition: Bedrock price is the lowest possible price a company can charge for a product or services.
Sentence Example: Management asked the vendor to lower its unit cost by doubling production but the vendor said this was its bedrock price no matter how large the production run.
FULL METAL JACKET
Definition: The list price for a product or service, with no discount.
Sentence Example: I only charged him ten dollars, but Full Metal Jacket was fifteen.
HIGH-BALLING
Definition: High-balling is quoting the highest possible price you believe a consumer would pay for a product. At times, itâs deliberately quoting a price higher than any consumer would pay in order to leave yourself room to come down.
Sentence Example: Many salesmen use low-balling as a method of luring customers, but Joe felt high-balling was more effective since it allows the customer to feel theyâve won something when you finally come down.
MISTER TOAD
Definition: A buyer who falls irrationally in love with a product or service, regardless of price.
Sentence Example: When the customer saw the diamond pinky ring, he went full Mister Toad and paid ten thousand dollars.
BAKED IN
Definition: Something thatâs included in a contract or business deal, the way raisins might be baked into a Christmas pudding.
Sentence Example: Legal argued that the more the company baked into the contract, the less likely it would encounter disagreements down the road.
BESPOKE
Definition: Something is bespoke when itâs made to order to meet the needs or demands of a particular person or company.
Sentence Example: Jack wore his bespoke suit to the national business conference and handed out his tailorâs business card to everyone who complimented him on it.
LOW-BALL
Definition: To âlow-ballâ is to deliberately give a lower price for something than you intend to charge. The principle is to lure the customer in, then claim unforeseen circumstances compelled you to change the estimate.
Sentence Example: Harris liked to low-ball, and would often engage in debates with his high-balling peers as to which technique was more effective.
ANTICIPOINTED
Definition: Anticipointed describes the state of getting very excited while anticipating something only to be disappoint...