This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens' needs and expectations.

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Yes, you can access Trust, Voice, and Incentives by Hana Brixi, Ellen Lust, Michael Woolcock in PDF and/or ePUB format, as well as other popular books in Politics & International Relations & Public Policy. We have over one million books available in our catalogue for you to explore.

Information

Publisher

World Bank

Year

2015

ISBN

9781464804564

Topic

Politics & International Relations

Subtopic

Public Policy

Index

Politics & International Relations

Cover
Contents
Foreword
Acknowledgments
About the Authors and the Contributors
Abbreviations
Overview
Introduction
PART I: Expectations, Reality, and Inspiration in Education and Health Services Delivery
PART II: The Historical and Institutional Drivers of Performance
PART III: Service Delivery Performance
PART IV: Citizens’ Trust and Engagement
PART V: New Openings
Boxes
Figures
Maps
Photos
Tables