Buying, Supporting, Maintaining Software and Equipment
eBook - PDF

Buying, Supporting, Maintaining Software and Equipment

An IT Manager's Guide to Controlling the Product Lifecycle

  1. 360 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Buying, Supporting, Maintaining Software and Equipment

An IT Manager's Guide to Controlling the Product Lifecycle

Book details
Table of contents
Citations

About This Book

Describing how to avoid common vendor traps, Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product Lifecycle will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of those purchases. The book supplies an inside look at the methods and goals of vendors and their contracts-which are almost always in conflict with end-user goals. The text is set up to follow the way most people experience technology products and contracting decisions. It begins by explaining the significance of the decisions made at the time of product selection. It details what you need to focus on when negotiating service and support agreements and describes how to use purchase orders to negotiate more favorable agreements. Covers product acquisition, support, and maintenance Examines hardware and software warranty and support models Considers finance and accounting issues for maintenance and support Spells out technology product details Explains postwarranty support and maintenance Provides the understanding to better negotiate with vendor sales teams Illustrating the types of problems typically experienced during product use, the book describes how to better control the useful life of your equipment. It supplies tips on how to avoid excessive charges from predatory vendors and concludes by delving into issues of product end of life. Explaining how to manage support and maintenance issues for the long term, this book provides the understanding you need to make sure you are more knowledgeable about the products and services your organization needs than the vendor teams with whom you are negotiating.

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Yes, you can access Buying, Supporting, Maintaining Software and Equipment by Gay Gordon-Byrne in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Auerbach Publications
Year
2014
ISBN
9781482232790
Edition
1
Topic
Business
Subtopic
Operations
Index
Business

Table of contents

  1. Front Cover
  2. Contents
  3. Preface
  4. Chapter 1: Equipment and Application Acquisition
  5. Chapter 2: Initial Support and Maintenance
  6. Chapter 3: Hardware Warranty Models
  7. Chapter 4: Software Warranty and Support Models
  8. Chapter 5: Finance and Accounting Issues for Maintenance and Support
  9. Chapter 6: Responsibility for Defect Support
  10. Chapter 7: Postwarranty Hardware Maintenance
  11. Chapter 8: Machine Code and Embedded Software
  12. Chapter 9: Service Parts
  13. Chapter 10: Service Restoration and Support Process
  14. Chapter 11: Building Blocks of the Machine: What Breaks and Why
  15. Chapter 12: Repair Issues by Product Type
  16. Chapter 13: Building Blocks of Using the Machine: Software Layers
  17. Chapter 14: Software Support Issues
  18. Chapter 15: Support Restrictions to Control Purchases
  19. Chapter 16: Business Intelligence for Support and Maintenance
  20. Chapter 17: End of Service Life and Obsolescence
  21. Back Cover