Demystifying Communications Risk
eBook - ePub

Demystifying Communications Risk

A Guide to Revenue Risk Management in the Communications Sector

  1. 270 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Demystifying Communications Risk

A Guide to Revenue Risk Management in the Communications Sector

Book details
Table of contents
Citations

About This Book

The rapid pace and increasing convergence of internet, phone and other communications technologies has created extraordinary opportunities for business but the complexity of these new service mixes creates parallel opportunities for fraud and revenue leakage. Companies seeking to use communications technology as a delivery or payment platform for digital services are particularly at risk. They need to understand both their strategic and operational risks as well as those affecting their stakeholders - partners and customers. Effective risk management is as much about awareness, culture, training and organization as it is about technology. Mark Johnson's practical guide, Demystifying Communications Risk, highlights cases from a wide range of geographies and cultures and is designed to raise awareness of the multi-faceted and often complex forms that operational revenue risks take in the communications sector. It provides managers with an understanding of the nature and implications of the risks they face and the human, organizational and technological approaches that can help avoid or mitigate them.

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Information

Publisher
Routledge
Year
2016
ISBN
9781317152859
Edition
1
Topic
Business
Subtopic
E-Commerce
Index
Business

Table of contents

  1. Cover Page
  2. Dedication
  3. Title Page
  4. Copyright Page
  5. Contents
  6. List of Figures
  7. List of Tables
  8. About the Author
  9. Foreword by Lord Toby Harris
  10. Preface
  11. Acknowledgements
  12. 1 Communications Fraud Control
  13. 2 Revenue Assurance
  14. 3 Managing Communications Revenue Risks
  15. 4 Managing Insider Fraud
  16. 5 Money Laundering and Corruption
  17. 6 ICT and Cyber Security Risks in Telecoms
  18. 7 Other Risk Management Considerations
  19. 8 Other Strategic Risks
  20. 9 Conclusion: Towards a Unifying Theory for Communications Risk
  21. Index