eBook - ePub
Business Excellence
Exceeding Your Customers' Expectations Each Time, All the Time
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- 216 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Book details
Table of contents
Citations
About This Book
An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy â a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps the reader achieve of important strategic objectives and goals. This business excellence program will unite employees, internal and external customers, and suppliers through a common set of goals. It will help your organization improve at a pace that will outperform the competition and will elevate your company's reputation and marketshare.
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Yes, you can access Business Excellence by Suresh Patel in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- Foreword
- Preface
- Acknowledgments
- Making It Big in Manufacturing Product and Providing Service
- Chapter 1 Introduction
- Chapter 2 Leadership
- Chapter 3 Strategic Planning
- Chapter 4 Customer Excellence
- Chapter 5 Operations Focus
- Chapter 6 Human Resource Focus
- Chapter 7 Measurement, Analysis, and Knowledge Management
- Chapter 8 Business Results Focus
- Chapter 9 Business Excellence Assessment
- Conclusion
- Bibliography
- Glossary
- Index
- About the Author