Performance Management

A Practical Introduction

Linda Ashdown

• Publisher: Kogan Page
• Year: 2018
• Print ISBN: 9780749483371
• eBook ISBN: 9780749483388
• Edition: 2
• Topic: Business
• Subtopic: Human Resource Management
• Index: Business

Effective performance management is at the heart of organizational success, delivering able and motivated employees who are aligned to an organization's values and goals. Using a combination of case studies, interviews, tools and diagnostic questionnaires, Performance Management is a complete and practical guide to getting the best out of people and achieving positive organizational outcomes through successful performance management.

It covers all areas of the subject, from objective-setting, giving feedback, measuring performance and managing underperformance and absence, to effectively integrating systems and processes into organizational and HR strategies.

This second edition of Performance Management contains new material on the ethical focus of the topic, promoting employee wellbeing through performance management, and the future of the annual appraisal, as well as new case studies and examples from Deloitte, Jumeirah Hotels, the CIPD and Hilton. Supporting online resources consist of additional activities and guidance for further research on the topic.

HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. They are endorsed by the Chartered Institute of Personnel and Development (CIPD), the UK professional body for HR and people development, which has over 145,000 members worldwide.

INDEX

Note: Page numbers in italics indicate Figures or Tables.

360-degree feedback 116, 130, 140, 147–49, 163

definition 147–48

implementing 148–49

organizational culture and 69

sources of 148

720-degree feedback 148

absence levels 25

absence management 178–87

approaches to managing absence 182–84

attendance bonus 183

Bradford Index 180–81

costs of absence 178–79

diagnostic questionnaire 185–87

identifying the reasons for absence 181–82

incentivizing approach 183

measurement and monitoring of absence rates 180–81

organization policy 179–80

preventive measures 183–84

punitive approach 182–83

well-being programmes 184

Accenture 95

accountability profiles 132–33

action plan for performance management 45–46

activities of performance management 7–8

Adobe 95

Advisory, Conciliation and Arbitration Service (ACAS) 181

affiliative leadership style 107, 108

agile goal setting 6–7

agile talent 67–68

alignment

individual performance and organization goals 3

performance management and strategic goals 6

performance management and the organization 18, 66–75

AMO (ability, motivation, opportunity) 22–23

an...

Table of contents

• Cover
• Title Page
• Copyright
• Contents
• List of figures
• List of tables
• Acknowledgements
• 01 What is performance management
• 02 Why is it important?
• 03 How does it fit with organization and HRM strategy?
• 04 How does it work?
• 05 How do you do it?
• 06 Planning and action
• 07 Measurement
• 08 Conclusion
• References
• Index
• Backcover