INDEX
NB: page numbers in italic indicate figures or tables
2P events (i), (ii)
before (i)
case study (health care) (i)
case study (local government) (i)
current state analysis (i)
design and test options (i)
‘cardboard engineering’ (i)
paper layout (i), (ii)
rational decision-making matrix (i), (ii)
example of (i)
implementation planning (i)
7 flows (i), (ii), (iii)
length of (i)
objectives of (i)
planning sheet (i), (ii)
risk assessment (i)
3P events (i), (ii), (iii)
16 catch phrases (ii)
case study (i)
current state analysis (i)
design for access and delivery (DFAD) (i)
design for manufacture and assembly (DFMA) (i)
design and test options (i)
implementation planning (i)
objectives of (i)
quality function deployment (QFD) (i)
voice of the customer (VotC) (i), (ii)
4Ps (i), (ii)
people and partners (i)
philosophy (i)
problem solving (i)
process (i)
5 whys (i)
5S (i), (ii), (iii), (iv)
safety (i)
set (i)
shine (i)
sort (i)
standardize (i), (ii)
sustain (auditing) (i), (ii)
visual workplace, idea of (i)
7 flows ...