Research findings on the phenomena of relationships and Relational Leadership have significant implications for how we might think about the dynamic and complex nature of organizational culture. In this chapter, we explore the relational nature of an organizationâs culture and provide four activities for engaging others in a greater awareness of the phenomenological nature and influence of a particular organizationâs culture. Based on earlier phenomenological research we know that relationships exist between those relating. This being the case, organizational culture can be thought of as the collective set of âbetweensâ that constitute an organization.
Introduction
In this chapter, I consider characteristics of organizations and their leadership where change has been intentionally embedded in an educationally focused manner such that a shared and generative culture forms. It would be nice to think that local and context-specific wisdom underpins the actions of those that are rolling âoutâ such change agendas. Is this the case?
My research agenda has involved the application of phenomenological research techniques in pursuit of embedded meanings and taken-for-granted understandings within the culture of various educational organizations. From the outset of my overarching research questions have remained as follows:
What is the relational nature of an organizationâs culture?
What are the characteristics of an organization that give a sense of âlifeâ?
How can the relational nature of an organization be influenced?
Given my deep concern over the ideological creep of neoliberalism occurring in education, the objective of my phenomenological research has been weighted more towards positive descriptions of an organizationâs culture. I have hoped that my ontological findings would trigger a critical dialogue within organizations as to the mood of their culture. Indeed, how individuals experience an organizational culture should matter and be influencing a leaderâs way of being. My priority in the first instance has been to gather experiential stories from leaders using strengths-based and appreciative questions.
This chapter begins with contemporary understandings of organizational culture and leadership, before four research-based activities are described alongside first-hand data.
The ideological creep on Relational Leadership and organizational culture
A particular outcome of policies and practices driven by the neoliberal ideology is the compliance and performativity processes for the purposes of accountability (Bennett, 1997). This progressive change influences relational experiences and interactions with those in leadership.
Within this prevailing ideology, educational leadership is manoeuvred as a political endeavour and is invariably reduced to a form of managerial leadership (Alphonce, 1999; Thrupp & Willmott, 2003). As such, the focus of leadership practice frequently centres on the attainment of prescribed outcomes, in the guise of standards, with less regard to the underlying culture within which learning occurs (Fullan, 2008).
A pressing need is for educational leaders to remain attuned to the informal nature of their organizational culture as this represents taken for granted values, beliefs and norms. The organizational culture has an enduring quality for those inside the organization. Indeed, new members to an organization can notice the âtaken-for-grantedâ culture until such time as their immersion in the culture has them swimming in a similar manner. Schein (2010) reminds us that there is real importance that organizational cultures need to be managed.
Organizational culture
Every organization has a distinctive culture. An organizationâs culture is not a matter of numbers but rather a qualitative dimension relating the interrelationships and shared understandings of those within an organization. An organizationâs culture is located within, and between, the many interrelationships, lived experiences and artefacts that tell the story of how the organization is forming. Everyday experiences of culture lie within shared, taken-for-granted and subliminal assumptions. The culture of an organization is in the way things are completed (Schein, 2010).
The priority for re-culturing
Running counter to the neoliberal influence is a movement, which advocates for a re-culturing of their educational contexts ensuring socially just practices occur for all the participants within a particular organization. Such an agenda assumes that organizational leaders have an up-to-date âfeelâ for the culture they are responsible for. Such a feel contributes understandings of the way things are and opens the potential for a proactive and ongoing change agenda (Giles, Smythe, & Spence, 2012). Educational leaders need sensitivity to the organizational culture in their local contexts, given the need for leaders to be catalysts of cultural change having a bigger educational picture in mind (Fullan, 2001).
The organizational culture shows what an organization is said to value and provides information as to its mission and vision for the immediate future as well as being able to âpointâ to historical understandings and artefacts that have been critical to the identity and development of the organization to date. All too often, what individuals experience within an organization is not the espoused culture but an everyday, taken-for-granted, pragmatic concern for what works. Rather than intentionally building an organization from its espoused culture, the busyness of the âhere and nowâ can squeeze out essential dialogue on the mid- to longer-term alignment between an organizationâs purposes and processes. In this scenario, and with an absence of dialogue, the authenticity of the leadership and management of an organization comes into question.
The special character of an organizational culture
Schools, like other educational institutions, have particular organizational cultures. While schools in general may have similarities in their everyday practices, the organizational culture is unique to the particular school. The organizational culture of a particular school is influenced by its unique history of events, peopleâs stories and specific moments that make up the narrative of the organization. Two schools may have organizational cultures that appear to be the same, but artefacts, people and relationships within each school ensure that there are different storylines arising from the different contexts.
In the 1970s, the New Zealand Department of Education established an integration agreement with the Catholic Schools Association to assist with the financial issues they were facing. In short, the Department of Education recognized the unique contribution the schools within the association were providing for their learners and their community. As a consequence, the department funded 80% of the teacherâs salaries. A requirement of this process was the need for schools to construct a special character statement detailing the unique educational opportunities that underpinned their contribution in the local context. At the time, I argued the position that given that all schools are unique culturally, every school should have to construct a special character statement; further, a framework for such a statement could be Meighanâs component theories (Giles 1995). The point here is that the co-construction of a special character held the possibility of rich and collaborative dialogue.
Systems thinking
Another lens on organizational culture comes from the systems thinking literature (Senge, 2006). In this perspective, the culture is seen in a qualitative manner where the total culture is more than the sum of the parts. In the living systems approach, organizational leaders must have a âfeelâ for the current culture.
More recently, an alternative lens on organizations and organizational culture has emerged, which starts from the primordial nature of humanity as relational (Gergen, 2009a, 2009b; Giles, 2008). From this social constructionist position, an organization and its culture are seen as living systems that are a matter of priority for those in leadership (Quinn, 2004; Senge, Scharmer, Jaworski, & Flowers, 2004; Wheatley, ...