Managing Information and Knowledge in the Public Sector
eBook - ePub

Managing Information and Knowledge in the Public Sector

  1. 208 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Managing Information and Knowledge in the Public Sector

About this book

For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so.

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Information

Publisher
Routledge
Year
2002
Print ISBN
9780415204231
eBook ISBN
9781134629473
Topic
Medicine
Subtopic
Health Care Delivery

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Managing Information and Knowledge in the Public Sector
  5. Preface
  6. Acknowledgements
  7. Chapter 1: Introduction: Defining information and knowledge
  8. Chapter 2: Developing an information policy and strategy: The foundations of information management
  9. Chapter 3: Information management strategy in action: Making a ‘business’ case
  10. Chapter 4: Knowledge management
  11. Chapter 5: Managing information, ideas and solutions: A focus on the employee
  12. Chapter 6: ICTs as tools of IKM
  13. Chapter 7: Tension and paradox: Issues of information security, ownership, access, liability and openness
  14. Chapter 8: IKM as a tool of social inclusion
  15. Chapter 9: Vision and revision: The case for IKM In the public sector
  16. Bibliography

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Yes, you can access Managing Information and Knowledge in the Public Sector by Eileen Milner in PDF and/or ePUB format, as well as other popular books in Medicine & Health Care Delivery. We have over one million books available in our catalogue for you to explore.