Handbook of Hospitality Operations and IT
eBook - ePub

Handbook of Hospitality Operations and IT

  1. 464 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Handbook of Hospitality Operations and IT

Book details
Table of contents
Citations

About This Book

Handbook of Hospitality Operations and IT provides an authoritative resource for
critical reviews of research into both operations and IT management. Internationally
renowned scholars provide in-depth essays and explanations of case studies, to illustrate
how practices and concepts can be applied to the hospitality industry.The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

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Yes, you can access Handbook of Hospitality Operations and IT by Peter Jones, Peter Jones in PDF and/or ePUB format, as well as other popular books in Business & Management. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Routledge
Year
2008
ISBN
9781136399893
Edition
1
Topic
Business
Subtopic
Management
Index
Business

Table of contents

  1. Cover
  2. Halftitle
  3. Title
  4. Copyright
  5. Contents
  6. Acknowledgements
  7. Contributors
  8. Preface
  9. 1 Operations management: theoretical underpinnings
  10. 2 Hospitality systems
  11. 3 The servicescape
  12. 4 Hospitality customers: their roles in service blueprints
  13. 5 Waiting lines and self-service
  14. 6 The service encounter
  15. 7 Electronic distribution
  16. 8 ICT and hospitality operations
  17. 9 Outsourcing
  18. 10 Operational performance
  19. 11 Revenue management
  20. 12 Managing labour productivity
  21. 13 Quality management
  22. 14 Innovation management
  23. 15 Chain restaurant management
  24. 16 Crisis management
  25. 17 Environmental management
  26. Index