Healthcare Teams Manual

Building Continuous Quality Improvement Facilitator's Guide

Peter Mears

• Publisher: CRC Press
• Year: 2020
• ISBN:
  9781000154290
• Edition: 1
• Topic: Business
• Subtopic: Operations
• Index: Business

This work provides the reader with an understanding of team building in a health care environment, and shows managers how to build a team that is committed to delivering quality. Topics covered include key quality concepts, team exercises, how to be a team member, team empowerment and continuous quality improvement. The facilitator's guide provides all the lesson plans, overhead projection masters and guides to all the exercises necessary for the team leader or trainer to run a teambuilding workshop.

Chapter 1

Teamwork and Synergy

Objective

To explain the concept of teams, assign students to teams, and get students to appreciate the diversity and knowledge of the various team members

Pages

Pages 1–14 in Healthcare Teams: Building Continuous Quality Improvement

Exercises

1  Knowing Your Team Members

Transparencies

1-1    Advantages of Teamwork

1-2    Major Elements of Synergy

1-3    Characteristics of an Effective Team (Part 1)

1-4    Characteristics of an Effective Team (Part 2)

1-5    What Have I Gotten Into?

After assigning each participant to a team, use the transparencies you created from the transparency masters to guide the review of the quality contributors. Let the teams “run over” on Exercise 1, but afterward remind them to gauge their completion time better.

Advantages of Teamwork

Major Elements of Synergy

▪  Listening and clarifying

Concentrate on what is being said

▪  Supporting

Create a positive climate

▪  Quality

Make a personal commitment to improve

▪  Acceptance

Respect other members’ viewpoints

▪  Feedback

Honest communication

Characteristics of an Effective Team (Part 1)

▪  The atmosphere is informal and relaxed, without obvious tension.

▪  There is much discussion in which everyone participates.

Discussion is focused.

▪  The team’s task is understood and accepted by the members.

▪  Members listen to each other! Every idea is given a hearing.

▪  The team is comfortable with disagreement and does not avoid conflict simply to keep everything in agreement.

Characteristics of an Effective Team (Part 2)

▪  Decisions are reached by a consensus.

▪  Criticism is frequent, frank, and relatively comfortable.

There are no personal attacks.

▪  People are free to express their feelings and ideas on the team’s problems.

▪  When action is taken, clear assignments are made and accepted.

▪  The leader does not dominate, nor does the team.

▪  The team is self-conscious about how it functions and examines how it is performing.

What Have I Gotten Into?

▪  Forming

Stage where the team is first formed.

▪  Storming

Stage where impatience with progress occurs.

▪  Norming

Team members start to help one another out.

▪  Performing

Stage where the mature team understands its strengths and weaknesses.
Members are satisfied with progress.

Chapter 2

Contributors to Continuous Quality Improvement

Objective

To begin the process of working as a team, while applying the thinking of the quality leaders to practical problems

Pages

Pages 15–60 in Healthcare Teams: Building Continuous Quality Improvement

Exercises

2 Deming’s Audit

3 Crosby’s Audit

4 Juran’s Audit

Transparencies

2-1 Continuous Quality Improvement

2-2 Continuous Quality Improvement Overview

2-3 Deming’s Guide to Quality (Part 1)

2-4 Deming’s Guide to Quality (Part 2)

2-5 Deming’s Audit: Assigned Teams (for Exercise 2)

2-6 Exercise 2: Your Analysis

2-7 Crosby: Hangings Will Continue

2-8 Crosby’s Guide to Quality

2-9 Crosby’s Audit (for Exercise 3)

2-10 Exercise 3: Your Analysis

2-11 Juran’s Guide to Quality

2-12 Juran Trilogy 1: Quality Planning

2-13 Juran Trilogy 2: Quality Goals

2-14 Juran Trilogy 3: Quality Improvement

2-15 Juran’s Audit (for Exercise 4)

2-16 Exercise 4: Your Analysis

2-17 JCAHO

After assigning each participant to a team, use the transparencies you created fr...

Table of contents

• Cover
• Title Page
• Copyright Page
• Preface
• Table of Contents
• Introduction
• 1 Teamwork and Synergy
• 2 Contributors to Continuous Quality Improvement
• 3 Empowerment
• 4 Supportive Team Cultures
• 5 Team-Building Phases
• 6 Understanding How We Think
• 7 Member Service Roles
• 8 Expanded Team Member Roles
• 9 Expanding Team Skills
• 10 Teams, Teams, and More Teams
• Appendices