9.1 ROLES AND RESPONSIBILITIES
In approaching project implementation, it is necessary to consider the roles and responsibilities of the three main protagonists within landscape contracts â client, professional practitioner and contractor â since being able to place each of these within their correct context is fundamental to understanding what follows thereafter. smooth and efficient project implementation requires the professional practitioner to understand and fulfil their own obligations and to be clear what is required from other participants. The professional practitioner is frequently responsible for coordinating the project from start to finish, and must do all within their power to encourage the cooperation of all concerned.
9.1.1 The role of the client
The role of the client is paramount since it is they who âset the train in motionâ either by commissioning the services of a professional practitioner, often but not exclusively a Chartered Member of the Landscape Institute, or by entering into some form of agreement with a contractor.
It is perfectly possible and a frequent occurrence, for the client to reach agreement with a contractor without recourse to professional advice. It is, however, very much more common for the client to engage the services of a professional practitioner (discussed in Chapter 7). The professional practitioner then guides the development of the project proposals and contract documentation (discussed in Chapter 12); assists in the choice and appointment of suitable contractor(s) (discussed in Chapter 14); and administers the resultant contract(s) (discussed in Chapter 15).
The initial impetus for a project will come from the client providing an outline brief. The client must indicate the location of the works; this may be anything from an individual feature of a small domestic garden to the infrastructure of a major town centre redevelopment. Likewise the extent of the works; does the client require a professional practitioner to see a project through from inception to implementation and final completion (discussed in Chapter 7), or do they simply want a contractor to construct a new landscape feature such as a path or terrace? The client must indicate the intention of the project; the approach adopted when implementing landscape proposals as a condition of town and country planning legislation will be substantially different to that in respect of a client choosing to enhance the environs of their family home.
The client should be encouraged to provide as much information as they are willing to impart as regards their available budget. This can be a difficult issue on which the professional practitioner will frequently be required to offer sensible and sensitive advice. It is in the interests of all concerned to determine from the outset whether the clientâs aspirations are remotely achievable within the funds available. As might be imagined, this is an area in which it is all too easy to inadvertently cause offence. Not surprisingly, therefore, well-developed interpersonal skills can be a considerable asset to the successful professional practitioner.
It is essential that the client indicate their preferred timescale for the project and whether there are particular constraints to be considered. For example, the anticipated opening date of commercial facilities for which delay might prove very expensive. It is vital for the smooth and efficient running of a project (not to mention the ultimate satisfaction of the client) that consideration is given to achievability of such objectives from the outset.
Having entered into an agreement, whether for the provision of professional services or for implementation, the client is obliged to make the site available and to facilitate access so the commissioned services may be undertaken. That a client should make the site accessible may appear an obvious statement but it is, in fact, not uncommon for projects to be delayed even before they begin. Picture a client who wrongly anticipates the completion of one contractorâs works upon which a second contractorâs operations depend. The second contractor is, for example, unable to commence âsoftâ landscaping works, perhaps the planting of trees, shrubs and ground cover, because the first contractor, engaged to construct âhardâ landscape elements, has yet to build the raised planters and beds into which the âsoftâ components are to be placed. In circumstances such as these it is quite possible for the second contractorâs works to be delayed by a few days, possibly weeks, or in extreme cases (particularly when dealing with bare-rooted nursery stock) until the next appropriate planting season.
Having entered into a contractual agreement, the client is required to pay for the services commissioned. Payment must be made at the agreed rates and intervals provided the works have been completed to the agreed standard. In general terms, the clientâs obligations in this respect are exactly the same whether in relation to the services of a contractor or those of the professional practitioner.
The precise detail of the clientâs obligations will very much depend upon the nature and content of each particular agreement, a subject covered in detail elsewhere in this book. For the present purpose, it is important simply to appreciate the professional and moral obligation of the professional practitioner to do all within their power to ensure the client fulfils those obligations.
That said, it should be noted that âprivity of contractâ (discussed in Chapter 2) ensures the professional practitioner will not normally be held legally accountable should the client fail to perform any or all of their duties owed to a contractor or the supplier of goods or services.
ROLES AND RESPONSIBILITIES OF THE CLIENT:
⢠Commissioning of services
⢠Outline brief
⢠Facilitating access to the site
⢠Payment for services rendered
9.1.2 The role of the contractor
A contractor will normally be appointed in order that their resources (labour, plant and equipment, technical expertise, and contacts with the manufacturers and suppliers of materials) may be deployed in project implementation. Project proposals may have been produced by the client, by their appointed professional practitioner, or by the contractor as part of a combined âdesign and buildâ package, of which more will be said later in this chapter.
In simple terms, legally binding contractual agreements (discussed in Chapter 2) consist of an offer and an acceptance, together with evidence of an intention to be legally bound, and some form of consideration; most commonly a promise to pay for services rendered, goods supplied, or a combination of the two.
In submitting a formal quotation or tender (discussed in Chapter 14) a contractor is offering to undertake works as they have been described; to the standard requested; at the price quoted; and, unless indicating to the contrary, under the terms and conditions provided at the time of the invitation to tender or quote. For example, terms relating to timescale, quality of workmanship, materials and so on, must be adhered to. The clientâs acceptance of a quotation or tender indicates a binding promise to pay for the services rendered or goods supplied.
By the clientâs act of acceptance the contractor is bound. In simple terms this means legal action may be taken against a contractor for any failure to perform to the agreed standard, within agreed timescales, or to do so for the agreed amount. This is, in fact, very much an oversimplification and, as discussed in Chapter 15, the majority of contractual agreements provide for terms to be varied, by negotiation between the parties or by some pre-determined mechanism, to reflect the changing circumstances that frequently occur.
Once a formal agreement has been entered into, the contractor will ordinarily be responsible for the employment conditions and the payment of all their suppliers and sub-contractors according to the principle known as âprivity of contractâ (discussed in Chapter 2). In short, only the parties to an agreement may be held accountable each to the other. Therefore the suppliers of goods and services cannot hold the client to account for failings on the part of the âprincipal contractorâ, with whom they reached agreement, even though the client may be the ultimate beneficiary of the goods or services supplied.
An exception to the general rule (that the contractor will ordinarily be responsible for the employment conditions and the payment of all their suppliers and sub-contractors) arises where the client enters into a separate agreement directly with a particular supplier or sub-contractor, as here, too, privity of contract exists. ...