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- 256 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Measuring Business Excellence
Book details
Table of contents
Citations
About This Book
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
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Yes, you can access Measuring Business Excellence by Gopal K. Kanji in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.
Table of contents
- Cover
- Halftitle
- Title
- Copyright
- Contents
- List of figures
- List of tables
- Preface
- Acknowledgements
- 1 Review of business excellence
- 2 Forces of excellence in Kanjiâs Business Excellence Model
- 3 Understanding and pitfalls of business excellence
- 4 Leadership is prime
- 5 Measuring business excellence
- 6 Kanjiâs Business Scorecard
- 7 Excellence in business excellence models: a comparison of EFQM and KBEM methodologies
- 8 Kanjiâs Business Excellence Model for a European organization
- Appendix
- References
- Index