Leading with empathy

Better team meetings and conversations with Gefühlsmonster® Cards

Lilli Höch-Corona

• Publisher: tredition
• Year: 2020
• ISBN:
  9783347185999
• Topic: Personal Development
• Subtopic: Careers

Talking about feelings is on everyone's lips. This should be decisive for the economy of the future, promote corporate culture, enable New Work and bind employees. - But how? How can you give feelings a place without them taking up too much space? How can you work with groups in such a way that there is a clear structure and diversity is taken into account as well? Conduct clarification discussions so that lasting results are achieved? This book presents twelve methods for working with the Gefühlsmonster Cards. From communication with groups and teams to self-management to a tool for clarification discussions and performance reviews, each with examples and clearly structured instructions for use. Lilli Höch-Corona has been working as a mediator, coach and trainer for more than 20 years. Her passion lies in reaching an understanding. For this purpose she developed the Gefühlsmonster Cards in 1996. Since then, a variety of methods have been developed around this instrument, which make talking about feelings both easier and more effective. The Gefühlsmonster Cards are available in stores or as an online application on the author's homepage.

TEAM

Tool 1: Warm Up

Best Practice

Chantal Meunier holds a workshop with her team leaders to discuss the effects of introducing a new process and to explore them. To start, she chooses to do an entry round with the Gefühlsmonsters with the question how the team leaders are doing with the new process. Everyone walks around, stops at the card of their choice and explains it in one sentence.

The following picture emerges:

She now knows that the majority of team leaders are open to the process and who is still uncertain or worried about it. This way she feels well prepared for the following conversation.

Occasion

• For workshops, trainings, retreats.

• If you want to activate the participants at the beginning of the event.

• If you want to find out possible resistance right at the beginning of the event.

Goal

• You will receive a mood picture right at the beginning.

• In a short time you will receive information about which participants are motivated, who has concerns about the event or whose attention level is limited due to tiredness or stress.

• You increase the attention for the subsequent topic of the event.

Duration

30–60 minutes, depending on the number of participants

Materials

Gefühlsmonster® Cards medium (or extra-large for larger group option)

How it works

The cards are laid out in a circle in the middle and all participants express how they feel about the start of the event.

First think about what you want to ask. Possible questions are:

a) How are you feeling in general?

b) How do you feel here at the event today?

c) How do you feel about our topic today?

Then place a circle of the medium cards in the middle of the room.

Short introductory speech for this method:

"You see here 25 cards with representations of feelings, called Gefühlsmonsters. Emotions are contagious. If you look carefully while wandering around, you will feel a slight resonance in some cards. These figures may have something to do with how you feel right now. That's exactly what I want to ask you: … (Here you ask your chosen question a, b or c.) At these cards you stop and think for a moment about what the card means to you. Choose a maximum of three cards which you would like to say something about. Please memorize the numbers of these cards. Then I will ask you to show the cards you have chosen one after the other and to comment on them.”

All participants now walk around the cards and choose 1–3 cards, memorize the numbers and sit down again. Then the first participant starts, picks up the chosen card(s), says what the card means to them, puts it down again and sits down. Then it is the next one's turn until the whole group has spoken.

Impact

• Focused attention in the group due to the highly structured process.

• Participants who are prevented from paying attention to the event by other circumstances (for example, because of other day-to-day problems) or simply by unpleasant feelings have the opportunity to state this at the beginning. This subsequently helps them to focus on the event.

Option for larger groups and sufficient space

Spread out the extra-large cards on the floor.¹ Invite the participants to walk around the room, going from card to card and standing on or next to the card they want to choose. The physical change of place helps to get moving mentally as well.

Small groups are likely to form around individual cards and some participants will stand alone at a card. Decide,

a) whether you walk from card to card and interview those standing there about what the card means to them (for quiet, more disciplined groups)

b) whether you ask the participants to discuss the meaning of the card with the people they meet at a card. You might ask people standing alone at one card to join one of the groups for the exchange or to get together with other individuals.

Afterwards, a speaker for each group reports what has been discussed, and the individuals speak for themselves.

Options of...

Table of contents

• Cover
• Title Page
• Copyright
• Dedication
• Contents
• Introduction
• Guidelines
• Team
• One Person
• Two People
• Three People
• Ending Note