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- 265 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Customer Service in Business: Keeping your customers close and loyal
Book details
Table of contents
Citations
About This Book
The book 'Customer Service in Business: Keeping your customers close and loyal' takes the readers through the significance of the customers in businesses and hence the importance that customer service plays in running successful businesses. It chalks out several ways in which the businesses try to keep their customers loyal to their products or services and the methods they employ to ensure this. The businesses rely heavily on retaining their old customers, which is why the customer preferences and likings must be of utmost priority for them. The book also outlines various challenges that arise inn customer service and how one can deal with them.
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Yes, you can access Customer Service in Business: Keeping your customers close and loyal by Jonah C. Pardillo in PDF and/or ePUB format, as well as other popular books in Business & Rapporti con i clienti. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover
- Title Page
- Copyright
- ABOUT THE AUTHOR
- TABLE OF CONTENTS
- Glossary
- List of Figures
- List of Abbreviations
- Preface
- Chapter 1 Introduction to Customer Service
- Chapter 2 Globalization and Changing Customer Expectations
- Chapter 3 Customer Service Strategy
- Chapter 4 Essential Skills In Customer Service
- Chapter 5 Importance Of Communication Skills In Customer Service
- Chapter 6 Establishing Relationship With Customers And Building A Loyal Niche
- Chapter 7 Technology In Customer Service
- Chapter 8 Managing Customer Service
- Chapter 9 Future of Consumer Service
- Index
- Back Cover