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About This Book
Full coverage of all curriculum content to equip students for the real-world office environment.Packed with activities for exam practice.N6 follows on the success of the N4 and N5 books with improvements based on lecturer feedback.
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Yes, you can access Office Practice N5 SB by CH Esterhuyse & L Noeth Wiehahn in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.
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Table of contents
- Title Page
- Imprint Page
- Contents
- MODULE 1: ORGANISATIONAL STRUCTUREAND OFFICE LAYOUT
- UNIT 1.1: THE ORGANISATIONAL STRUCTURE
- UNIT 1.2: THE ORGANISATIONALS TRUCTURE AND THE MANAGEMENT ASSISTANT
- UNIT 1.3: ORGANISATIONAL STRUCTURE AND COMMUNICATION
- UNIT 1.4: THE OFFICE ENVIRONMENT
- UNIT 1.5: OFFICE LAYOUT
- UNIT 1.6: ERGONOMICS AND OFFICE FURNITURE
- MODULE 2: SECRETARIAL OFFICE ADMINISTRATION
- UNIT 2.1: MANAGERIAL FUNCTIONS IN THE SECRETARYâS OFFICE
- UNIT 2.2: SELFMANAGEMENT
- UNIT 2.3: TIME AND TASK MANAGEMENT
- UNIT 2.4: DIARY CONTROL
- UNIT 2.5: SYSTEMS AND REMINDERS
- UNIT 2.6: MANAGING TELEPHONE USAGE
- UNIT 2.7: MANAGING MAILROOM SERVICES
- MODULE 3: DEALING WITH MESSENGERS
- UNIT 3.1: CONTROL AND MONITORING
- UNIT 3.2: INSTRUCTIONS AND DIRECTIONS
- UNIT 3.3: COORDINATION OF THE FUNCTION
- UNIT 3.4: ORGANISING COLLECTION AND DISPATCH
- UNIT 3.5: SECURITY
- UNIT 3.6: PLANNING THEROUTE
- UNIT 3.7: EXTERNAL MESSENGERS
- MODULE 4: ACCESS CONTROL, SECURITY AND SAFETY
- UNIT 4.1: THE BUSINESS POLICY
- UNIT 4.2: IDENTIFICATION AND ACCESS CARDS
- UNIT 4.3: MANAGING THE VISITORSâ REGISTER
- UNIT 4.4: SCANNING EQUIPMENT
- UNIT 4.5: SECURITY WITH REGARD TOTHE MANAGEMENT ASSISTANTâS WORK STATION
- UNIT 4.6: SAFETY IN THE OFFICE
- MODULE 5: TRAVEL ARRANGEMENTS
- UNIT 5.1: HELPING WITH TRAVEL ARRANGEMENTS
- UNIT 5.2: SECRETARIAL DUTIES WHEN ARRANGING A BUSINESS TRIP
- UNIT 5.3:ARRANGEMENTS FOR OFFICE ADMINISTRATION
- UNIT 5.4:ARRANGEMENTSDURING THE MANAGERâSABSENCE
- UNIT 5.5: SOLVING PROBLEMS DURING THE MANAGERâS ABSENCE
- UNIT 5.6: GUIDELINES FOR ACCOMPANYING A MANAGER ON A BUSINESS TRIP
- MODULE 6: FINANCIAL RECORD-KEEPING AND MANAGEMENT
- UNIT 6.1: REMITTANCE REGISTER
- UNIT 6.2: BASIC WAGE SYSTEM
- UNIT 6.3: PETTY CASH MANAGEMENT
- UNIT 6.4: DEPOSITING MONEY
- UNIT 6.5: INTERNAL CLAIMS
- MODULE 7: AUXILIARY SERVICES
- UNIT 7.1: FINANCIAL INSTITUTIONS IN SOUTH AFRICA
- UNIT 7.2: FINANCIAL PRODUCTS
- UNIT 7.3: TELECOMMUNICATION SERVICES
- UNIT 7.4: TRANSPORT SERVICES
- UNIT 7.5: INSURANCE SERVICES
- UNIT 7.6: MARKETING SERVICES
- UNIT 7.7: BROKERAGE
- GLOSSARY
- BIBLIOGRAPHY