Guerrilla Facebook Marketing

25 Target Specific Weapons to Boost Your Social Media Marketing

Jay Conrad Levinson, Kelvin Lim

• Publisher: Morgan James Publishing
• Year: 2012
• ISBN:
  9781614482758
• Topic: Negocios y empresa
• Subtopic: Marketing digital

Ride on the natural partnership between Guerrilla Marketing and Facebook. The synergy between Facebook and Guerrilla Marketing is hard to dismiss or ignore. Guerrillas want the same thing everybody wants, but they don't have the same means, nor do they believe in excessive marketing budgets. The success of Guerrilla Marketing is apparent: its principles have been taught in leading universities and have been adopted to run countless successful marketing campaigns for businesses since its introduction in 1970s. Facebook, like any other business, is driven to make profits. But their profits are not made from getting people to sign up for Facebook accounts. With some 750 million users and counting, Facebook is irrefutably the leading social media tool of our time. How can one ride on this natural partnership to achieve success?"Guerrilla Facebook Marketing" is packed with practical tips and insights on building Guerrilla marketing strategies in Facebook that can work for any business. Get insights on Facebook's culture and Guerrilla Marketers' beliefs, and what these insights mean to your overall marketing strategy. Learn how to use Facebook data to shape your marketing campaign. Understand the unique Rules of Engagement necessary to pull off successful Guerrilla marketing campaigns in Facebook. Boost your knowledge of Facebook features by familiarizing yourself with 25 Facebook-specific Guerrilla weapons. Learn how to generate marketing campaigns by combining Guerrilla weapons in infinite ways. Follow step-by-step instructions on how to create and execute clear, actionable marketing plans and calendars for all kinds of marketing campaigns. Link marketing efforts back to profits by measuring ROI results in tangible ways for your business.

CHAPTER 1

THE WORKINGS OF FACEBOOK MARKETING, GUERRILLA STYLE

Facebook, a modern social media tool like no other, has changed the way guerrillas launch online marketing campaigns today. It is free, accessible and easy-to-navigate, and it has levelled the playing field between the haves and the have-nots in terms of marketing budgets and resources. Facebook has helped many businesses generate market leads, build lists, expand customer base, increase sale conversions, and boost repeat customer sales.

However, Facebook has also been misunderstood by many. Many businesses are eager to join the bandwagon and connect with their fans, but without a deep understanding of how marketing works within the context of Facebook.

This is where we start. We put things in perspective by first highlighting the unique attributes and attitudes that could help you understand better how Guerrilla Facebook Marketing works. Facebook is a unique social media tool. It goes beyond the other social media tools, and offers great marketing potential for guerrillas. Appreciating its uniqueness can help us approach this amazing marketing medium better.

In this Chapter, we have identified ten such attributes of Facebook and ten attitudes of Guerrilla Facebook Marketers. Attributes are features or qualities that are regarded as characteristics of Facebook – you could call it an overview of Facebook culture from a guerrilla’s point of view if you like. Attitudes are based on your beliefs – your ways of thinking that guerrilla marketers would want to emulate – you could call it guerrilla coping strategies for Facebook Marketing.

Attributes of Facebook

1. Authentic Conversations

Guerrillas value substance.

Facebook’s platform was designed to help you generate authentic conversations. You can build trust, invest in communication, and pay regular attention to your customers through Facebook’s many ways of communicating and interacting. This is the core of Facebook and this is how businesses connect their brands with their customers.

The web community is very discerning. This is a community that is not just interested in entertaining spectacles like flashy advertisements or clever copywriting. Facebook Marketing is your chance to expand the way the community see your business. You achieve this by letting them know who you are, and what your brand stands for. The beauty of Facebook and its community is that the community too wants to see if they can identify with your values and opinions. In other words, they are looking for authentic conversations with brands they feel connected with.

Customers today, more than ever, buy the promise of fulfilling hopes and dreams. They are not just buying a product or service, they are buying ambition, acceptance, beauty, confidence, convenience, comfort, friendship, gratification, health, independence, love, security, wealth, success . . . A brand, therefore, should also be treated as a promise. It is a promise that you, the business owner, make to your customers. And because your customers would buy based on your promise, you are obliged to uphold that promise with the respect it deserves. Businesses who understand this have harnessed the power of Facebook to reach out to their customers, and to build their brand reputation further and deeper with their customers.

This is the power of authentic conversations in Facebook.

2. Likeable Content

Guerrilla Marketing is based on the science of human psychology.

There are two aspects that can make something likeable:

1. how something is expressed, and

2. how relevant and/or appealing the content is to the audience.

90% of purchasing decisions are guided by the unconscious mind. When a customer likes a brand, it is because the brand has consistently spoken in ways that appeals to the customer’s unconscious mind. How you express yourself to your fans and customers is important. What do you want your Facebook Profile or Page to say about your business? Is your content compelling? Authentic? Genuine? Newsworthy? Delightful? Humorous? Provocative? Worth passing on?

Relevant and/or appealing content is also likeable. How do you create relevant and/or appealing content? Do you observe your fan’s eyes, hearts and minds? What keeps them coming back to your Page for more? Do you know what they like about you (or your Page)? Do you know what interests them?

Whether it is humor, provocation or enticement, Guerrilla Facebook Marketers always aim to create high quality, likeable content. Creating likeable content is never easy to do, but it certainly goes a long way to get your fans to return for more.

3. Ongoing Attack

Guerrillas roll out their Facebook Marketing attack as an ongoing one.

We say ongoing – it is not just about being current or present. It is about keeping the attack going. A Guerrilla Facebook Marketing attack can be dynamic: there could drastic, tactical changes, there could be lull periods, and there could be periods of extreme activity . . . the bottomline is, the attack never stops. Guerrillas focus their resources on maintaining an ongoing attack. We are talking weeks, if not months, or years even.

Having a Facebook Page is not the same as having a corporate website. Your business’ website would probably contain information that does not change over time – for instance, your background history, business philosophy, and to a lesser degree, your products or services.

Your Facebook presence, however, requires a totally different strategy. An ongoing attack is an intense one. Regularity breeds familiarity, and familiarity creates trust. Trust creates profitable sales from lifelong customers. For instance, your Facebook Page needs to be updated regularly. It doesn’t make much sense if half of the 955 million Facebook users log in to Facebook every day, but you are only interested to connect with your fans once a month.

Guerrilla Facebook Marketing is not for everybody. It is hard work to maintain an ongoing attack at all times. It could cost you nothing to set up a Facebook page. But it will cost you some resources to maintain the Page on a regular basis. You will need resources to maintain an ongoing attack.

4. Real-Time Sensitivity

Facebook is about being present in real-time.

It focuses on being connected to those who are present with your Page in that moment. Over time, your fans would come and go, connecting with you at different times of the day, month or even year, but each time they do, they are connecting with you in real-time.

Guerrillas know that operating in a real-time environment means setting aside sufficient resources to engage in follow-up and being responsive in real-time to their fans. Take for instance, maintaining a Discussion Board on Facebook. Part of the real-time culture of the Facebook is the ubiquitous real-time stamp element of every status update, question or photo posed on your Page. Imagine: a sticky question is posed, and fans’ comments are flooding in by the minute. What do you think are the implications of posting a response that is time-stamped six months later?

5. Millions of Daily Active Users

Guerrilla Marketers know that they are not the only show in town.

There are a lot of people connecting on Facebook each and every day – literally millions! This is the main draw why marketers are keen to jump on the Facebook bandwagon. It is irresistible for any marketer to ignore the attractiveness of having an audience this size. We guerrillas agree too. Facebook has the capacity to reach out to many. But this is where the misunderstandings arise. Yes, Facebook can connect you to millions, but no, this does not happen automatically – at least not without effort on your part.

Getting someone’s attention on Facebook is much harder than you think. There is a lot of noise generated from other sources: friends, fans, businesses and of course, competitors. How do you stand out from the noise? What would make fans return to your Facebook Page, day after day?

Guerrillas also know that despite the numbers, connecting with fans is still very much a one-on-one game. Every customer is an individual, and every individual desires to be treated as unique when they log into Facebook. What will make your fans feel extra special?

6. Choice

Guerrillas want choice.

Choice enables flexibility. And Facebook offers it – plenty of choice and flexibility. Unlike the other social media tools such as blogs or YouTube that have a limited range of tools, Facebook has, by far, the widest range and depth of weapons and ammo for businesses to choose from.

This gives businesses the flexibility to choose whether they want to launch a targeted marketing attack based on specific demographics (e.g. age, gender, birthday, location, relationships or even interests), or whether they want to reach out to as many fans and visitors as possible within the shortest time frame on a global scale.

7. Data & Content Sharing

Guerrillas would happily leverage on someone else’s data, as long as the job’s done well.

On the surface, Facebook may be a social tool, but the real value guerrillas look for is what runs beneath. Every comment, sharing, upload and click on Facebook is traceable and monitored carefully. And the good news is, Facebook takes it upon themselves to carry out the gruelling work of data collection and processing. And that is not all. Facebook shares their data openly with businesses and marketers. The shared data is a treasure trove of information that is not limited to demographics, geography, friends, spending habits and Facebook activities . . .

Plus, there is more: not only is data access easy, data analysis is also made easy with the range of analytics offered by Facebook and third party vendors. No more muck or fuss to get the market research done.

Content sharing refers to user-generated content (UGC) that fans and visitors post to Pages. This is how fans interact with businesses to connect with them, sharing their stories, their opinions, their reviews, and so on. UGC provides guerrillas with another minefield of data for processing.

8. The Changing Face of Facebook

Guerrillas keep one eye open for what’s next.

Facebook is constantly evolving. It is constantly changing its policies and the way things are done or presented. It is constantly working with developers to roll out new tools or features for businesses and users alike. Put another way, you could say that the business mode of Facebook is change and evolution.

Guerrillas know this. They prepare themselve...