The Public Productivity and Performance Handbook

Marc Holzer, Andrew Ballard, Marc Holzer, Andrew Ballard

• Publisher: Routledge
• Year: 2021
• Print ISBN:
  9781032014920
• eBook ISBN:
  9781000402261
• Topic: Politics & International Relations
• Subtopic: Operations
• Index: Politics & International Relations

A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and "big data," and how to teach performance management in the classroom and in public organizations. The handbook is accompanied by an online companion volume providing examples of performance measurement and improvement manuals across a wide variety of public organizations. The Public Performance and Productivity Handbook, Third Edition, is required reading for all public administration practitioners, as well as for students and scholars interested in the state of the public performance and productivity field.

INDEX

Note: Bold page numbers refer to tables, italic page numbers refer to figures, and page numbers followed by “n” denote endnotes.

• Abrahams, Mark D. 6
• accountability 56, 59, 180–182
  • Charles River and EPA 194–196
  • communicate expectations, learn from experience, and accentuate positive 197–199
  • community policing, CompStat, and collateral damage 196–197
  • degree of transparency 80
  • dimension of 246
  • evidence-based practice as tool 248–251
  • explicit and unambiguous assignment of 78–79
  • for financial stewardship and procedural fairness 59
  • Head Start program 186–188
  • implement from top down 78
  • positives and possibilities 194–199
  • problems of 210
  • for program performance 24
  • reducing traffic fatalities 196
  • school accountability 182–186
  • use for 25
  • U.S. Government Accountability Office 188–194
• accountable 180–182, 197
• accountable government 186, 194, 196, 197, 199
• accurate situation assessment 86–87
• ACS see American Community Survey (ACS)
• action dashboard 461
• activation function, neuron 266
• activities: for-profit 212
  • hybrid 212
• activity-based costing 94, 95, 296
• activity-based learning 468
• adaptive leadership building (ALB) 454–455, 470
  • building multi-agent leadership 456–457, 458,...

Table of contents

• Cover
• Half Title
• Series Page
• Title Page
• Copyright Page
• Table of Contents
• List of Figures
• List of Tables
• Acknowledgments
• List of Contributors
• Introduction
• Section I What Works, What Does Not, What to Avoid
• Section II Managing for High Performance
• Section III Measurement and Analysis to Guide Performance Programs
• Section IV Financing Performance
• Section V Managing Human Resources for Peak Performance
• Section VI Applying Twenty-first Century Organizational Tools
• Section VII Accessing and Adapting Best Practices
• Index