Quality & Performance Excellence
eBook - PDF

Quality & Performance Excellence

  1. English
  2. PDF
  3. Available on iOS & Android
eBook - PDF

Quality & Performance Excellence

About this book

Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence. Packed with relevant, real-world examples, the text thoroughly illustrates how these principles and methods have been put into effect in a variety of organizations. It also highlights the relationship between basic principles and the popular theories and models studied in management courses. The eighth edition reflects the 2015-16 Baldrige criteria and includes new boxed features, experiential exercises, and up-to-date case studies that give you practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. In addition, chapters now open with a "Performance Excellence Profile" highlighting a recent Baldrige recipient.

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Table of contents

  1. Cover
  2. Half Title
  3. Title
  4. Statement
  5. Copyright
  6. Brief Contents
  7. Contents
  8. Preface
  9. Part 1: Foundations of Quality and Performance Excellence
  10. Part 2: Performance Excellence, Strategy, and Organization Theory
  11. Part 3: Performance Excellence and Organizational Behavior
  12. Part 4: Leadership and Organizational Change
  13. Index

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Yes, you can access Quality & Performance Excellence by James Evans in PDF and/or ePUB format, as well as other popular books in Economics & Statistics for Business & Economics. We have over one million books available in our catalogue for you to explore.