The Power of Teamwork

How We All Can Work Together Better

Dr. Brian Goldman

• Publisher: Collins
• Year: 2022
• ISBN:
  9781443464000
• Topic: Business
• Subtopic: Leadership
• Index: Business

The national bestseller from the host of CBC Radio's White Coat, Black Art — now in paperback!

In the high-pressure and complex setting of health care, a new approach to teamwork is leading to healthier patients, happier staff and more efficient operations. Doctors are learning art appreciation to improve diagnostic skills. Hospitals are adopting airplane-style "black boxes" in operating rooms to reduce errors and create better teams. And lessons from the medical world are helping to build better teamwork outside hospitals. Through board games like Friday Night at the ER, Fortune 500 companies and other organizations are learning that running a busy emergency room provides valuable insight that can help anyone who is part of a team, or leads one, to be more effective.

Although a group is not a team, any group can become a team. Drawing on groundbreaking research, including how to leverage the science of team building, Brian Goldman offers teachable strategies and examples from around the world that can make us all work better together.

Index

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acceptance principle, 80–81

acetaminophen overdose, 23–24

#AfterMeToo, 244

aging, 253. See also dementia

air disasters. See also CRM

analysis of, 173

commercial, 150–51, 153–54

military, 162–63

Swissair 111 (Nova Scotia, 1998), 189–90, 191–208

airline pilots. See also CRM

emergency procedures, 143–46, 155

and hierarchy, 153–54

as team members, 152–53, 156–57

training of, 148, 149–50, 151–52, 154–55

Airway Management Academy, 20

Alan Alda Center for Communicating Science, 78–79

Allamby, Carl, 213–22

Alô Brasil, 89

Alzheimer’s disease. See dementia

ambulances. See also paramedics

diversion of, 103–5, 106–7, 109, 112

hospitals and, 293–94, 296–97

in rural areas, 125, 126

Amjadi, Maya, 82–83

anesthesiology, 12–15, 157–58, 181. See also operating rooms

anti-teamwork, 4–7

Arena Labs, 42–43, 45–46

art appreciation. See also VTS

and diagnosis, 50–52, 57–61, 64, 67, 72

and filmmaking, 240–41

and teamwork, 52–55, 242

artificial intelligence (AI), 177–80

autism spectrum disorder, 56

automotive repair, 213–18

autopsies, 193, 196–97, 200–201

aviation, 152–54, 156–57. See also air disasters; airline pilots

babies (premature), 70–72, 109–11

Bagan, Amber, 267–72, 274, 275, 280–81, 283

Baker, Rob, 236, 239

The Band, 86–87

Beans (dir. Deer), 242–46

Beaty, David, 149

Becker, Gary S., 30–31

Best, John, 260

Blum, Keith, 298

board games, 101–12. See also specific games

Booth, Judy, 117

Bowerman, Debbie, 290, 292, 294, 296–97, 300, 306–8

brain, 30. See also dementia

Brandel, Jennifer, 224–29, 311

Breakthrough Learning, 102. See also Heil, Jeff

Brigham and Women’s Hospital (Boston), 22, 59, 61–62, 66

Bromiley, Elaine, 9–19, 34, 157, 158, 312

Bromiley, Martin, 8–20, 154–60, 312–14

Butt, John, 192–93, 199–200, 201, 204, 207–8

Cady, Phil, 108–9

Cafaro, Erin, 45

Canadian Armed Forces. See also military

CFB Shearwater (NS), 190–93

Royal Canadian Air Force (RCAF), 188–93

36 Canadian Brigade, 188–89, 209

West Nova Scotia Regiment, 194–95

cancer, 129, 273, 275–76, 279, 280–81

car repair, 213–18

Chan, Teresa, 111

“Chances Are” (Allen and Stillman), 259

Cleveland Clinic Heart & Vascular Institute, 36, 37, 42, 219

Cleveland State University, 219–20

Clinical Human Factors Group, 18, 313

code blue, 100–101, 113–14, 115–16

code orange, 118–21

cognition, 48, 67–68

The Cognitive Autopsy (Croskerry), 48–49

collaboration, 20, 32, 105, 185, 234. See also teamwork

in medicine, 8, 23, 65, 136, 233

communication. See teamwork

confirmation bias, 242

consilience, 44–45

Cooke, Nancy, 48

Cork University Maternity Hospital (Ireland), 69–71

COVID-19, 126, 128, 129, 134

CRM (crew resource management), 149–50, 151–52, 153, 155–56, 187

in healthcare, 157–61, 187

in the military, 163, 165–67

Croskerry, Pat, 48–49...

Table of contents

• Cover
• Title Page
• Dedication
• Contents
• Introduction: Teamwork: A group of individuals is not a team
• One: Jugglers and Navy Seals: Super-efficiency, the economy of effort and the science of teams
• Two: Art Appreciation: How asking the right questions can help a team work better
• Three: “Yes, and . . .”: Improv and music as alternatives to competition
• Four: Games: Learning to play for the team
• Five: Eyes and Ears: Trust is at the core of every good team
• Six: Pushback: Embracing a “see it, say it” approach in the face of disaster
• Seven: Fly on the Wall: Improving safety and teamwork in the OR with black box technology
• Eight: Swissair: Building a team in trying circumstances
• Nine: The Car Mechanic and the Journalist: Making the end user part of the team
• Ten: Entertainers: Using teamwork to cross boundaries and expand horizons
• Eleven: The Untangler: The glory and ecstasy of teamwork—and showbiz
• Twelve: Medical Assistance in Dying (Maid): The team that helped a near stranger defy the odds and have a medically assisted death
• Thirteen: Chaos: When teamwork is a matter of life and death
• Conclusion: The Power of Teamwork: Summing up
• Acknowledgements
• Index
• About the Author
• Also by Dr. Brian Goldman
• Copyright
• About the Publisher