- 246 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Empowering Organizations with Power Virtual Agents
About This Book
Unleash the capabilities of Power Virtual Agents to provide actionable insights to your customers and employees using automated chatbot solutionsKey Featuresā¢ Provide instant customer support on your webpages using Power Virtual Agentsā¢ Discover tips and techniques for the governance, administration, and deployment of chatbotsā¢ Build conversational solutions for your web apps, public portals, and Teams environmentBook DescriptionPower Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization's public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.What you will learnā¢ Get to grips with Power Virtual Agents and understand the license requirement for using itā¢ Deploy bots on public websites or web pagesā¢ Create conversational solutions for your organization using Microsoft Teamsā¢ Explore best practices for governance that are essential for implementing Power Virtual Agentsā¢ Explore different business scenarios for implementing Power Virtual Agentsā¢ Understand the integration between Power Virtual Agents and Microsoft Power PlatformWho this book is forThis book is for organization representatives looking to automate processes, relieve the first-contact workload of their front-line agents, and provide actionable results to employees and customers. Business professionals, citizen developers, and functional consultants will also find this book helpful. Familiarity with the Modern Workplace and the Dynamics 365 family of products will be useful. Beginner-level knowledge of Power Platform and its main modules will assist with understanding the concepts covered in the book more effectively.
Frequently asked questions
Information
Section 1: An Introduction to Power Virtual Agents
- Chapter 1, Introducing Power Virtual Agents
- Chapter 2, Licensing for Power Virtual Agents
- Chapter 3, Building Your First Power Virtual Agent Chatbot
Chapter 1: Introducing Power Virtual Agents
- What is a chatbot?
- What is Power Virtual Agents?
- How does Power Virtual Agents add value?
- How does licensing work for chatbots?
What is a chatbot?
A condensed history of bots
Malicious use of chatbots
Fast forward to today
- Messaging applications, either as part of websites or baked into various applications.
- Marketing platforms with a focus on external customers and potential customers.
- Company internal platforms focused on serving internal users and employees.
- Customer service scenarios targeted at helping existing customers.
- Healthcare scenarios for scheduling appointments, locating services, or providing basic medical information.
- Toys are getting smarter, with educational scenarios for various ages.
Table of contents
- Empowering Organizations with Power Virtual Agents
- Contributors
- Preface
- Section 1: An Introduction to Power Virtual Agents
- Chapter 1: Introducing Power Virtual Agents
- Chapter 2: Licensing for Power Virtual Agents
- Chapter 3: Building Your First Power Virtual Agent Chatbot
- Section 2: Leveraging Power Virtual Agents on Your Website
- Chapter 4: Creating a Power Virtual Agent for Your Website
- Chapter 5: Integrating a Power Virtual Agent into Your Website
- Chapter 6: Handling Authentication and Personalization
- Section 3: Leveraging Power Virtual Agents in Teams
- Chapter 7: Building a Power Virtual Agents Application for Teams
- Chapter 8: Integrating the Power Virtual Agent into Teams
- Chapter 9: Serving Information from Various Sources
- Section 4: Best Practices for Power Virtual Agents
- Chapter 10: Power Virtual Agents Governance
- Chapter 11: Power Virtual Agents Best Practices
- Chapter 12: Power Virtual Agents Administration
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