PART ONE
WHOLE STUDENT LEARNING APPROACHES
1
THE WHOLE STUDENT APPROACH AS A RETENTION MODEL
Jerry A. Pattengale
My first major public address on whole person student development was an indication of the battle ahead with the academyâs retention status quo. Though I was barely through my introduction, not even 10 minutes into my presentation, an older professor interrupted the packed room when she stood up, about four rows back, just off to my right. Before I could even register a response, she cussed me out. Not a mild curse, but a bitter harangue. She lambasted me and assumed to speak for the masses by asking what in the Sam Hill my research had to do with resolving the acute retention issues on campuses (three expletives omitted).
Her question was a modified and vulgar rendition of Tertullianâs âWhat does Jerusalem have to do with Athens?â Or, restated, âWhat is a humanities professor doing in a behavioristsâ world?â For her, all was vacuous without measurable results, such as learning or living environmental interventions with official retention or graduation correlations.
As an ancient historian, mentored by the esteemed philologist Edwin Yamauchi, I found myself in foreign and often stale territoryâconferences dominated by behaviorists. A new language was required: retention-ese. At first, I wanted someone to hit me with a frozen salmon and awaken me from what seemed to be educational drudgery. Presentations with no regression studies, however solidly based in classical thought and humanities notions, regardless of their resonance with retention reality, were discarded as speculation. No T-factor analysis, no convincing leverage. Conversely, educators with brilliant data analysis on secondary or remotely connected questions were applauded (Elmore & Pattengale, 2009).
Nonetheless, I kept receiving invitations to retention conferences because of our software invention, the Virtual Advising Link System (VAL). It was a ticket to some of the nationâs largest colleges and conferences. Everett Webber of Indiana Wesleyan University (IWU) and I led the development of VAL, the first web application that allowed professors to globally link entire rosters to e-mails, photos, and so on. Now, 20 years later, everyone has it, but at the time this simple data dump seemed like rocket science (and it was, based on then-slick technology and detailed assessments of faculty time-on-task in retention efforts). We globe-trotted and gave it away to countless institutions (though a major educational firm, having signed nondisclosure agreements, pilfered it and sold an adapted version under a different nameâbasic version for only $35,000 and advanced for $70,000). Our solid data sets showed that VAL saved faculty members considerable time. If they were being asked to put more energy into retention efforts, even with handy tools such as the College Learning Assessment or Student Satisfaction Inventory (SSI) and, later, StrengthsQuest, faculty time was the key variable.
During these dozens of engagements, I included a stipulation for key-notingâto give a sidebar session on whole person development. During a 1997 session in Cincinnati with Michigan Stateâs Philip Garner, I also introduced a particular strategy within whole person development: âpurpose-guided educationâ (Pattengale & Gardner, 2000). Although the technology sessions were fun and lively and included conscripted audiences, the purpose-guided education sessions were placed alongside a long list of other optionsâand yet packed. Eventually, extensive research, funded with millions of dollars from the Lilly Endowment and the Lumina Foundation, led to a robust collaboration with many behaviorists and to my priority of helping students find their âLife Wedgeâ (Pattengale, 2010a). Extensive research found that most often students dealt with the âpurposeâ question in their sophomore year, and a wave of books and articles launched from our research (Hunter et al., 2010; Reynolds, Gross, Millard, & Pattengale, 2010; Schreiner & Pattengale, 2000).
Disillusionment With Student Satisfaction as Starting Points
What I had first viewed as stale I soon came to understand as necessaryâ but the primary questions being researched needed changing. From the start of my new (and lasting) relationships with the behaviorist network, the educational matrix of âknowledge, skills, and dispositionsâ always struck me as an obvious beacon that most retention approaches avoided. Instead, they focused almost entirely on skills or âat-riskâ aspects of the studentsâ profile as determined by behavioristsâ instruments. Though important, these research items rarely connected with intrinsic motivational factorsâthe very aspects of student success and retentionâthat, because of their emphasis on connecting real-world experience and studentsâ identity and values to course content, engaged learning and integrative pedagogies are likely to enhance.
Next came my disillusionment with student satisfaction approaches, the fulcrum of most responses to attrition woes. For a few years, I gave lectures nationally on the question âDo you have an office of student success or student nondissatisfaction?â The CPA Inventory is my simple survey used for years with more than 400 institutions to determine the nature of their retention efforts. It simply helps to categorize institutional efforts by looking at the âcommitment of resourcesâ to student success efforts, â philosophical commitmentâ behind the institutionâs expenditures, and âassessmentâ choices. An âAssessment of Assessment Toolâ helps with the latter area to determine overall program objectives. The basic categories within the CPA Inventory are as follows:
1.Academic Content (foundational facts and/or principles in an academic discipline, e.g., literature, philosophy, history)
2.Ultimate Questions (questions of purpose, life meaning and/or value, and related assignments)
3.The Learning Process (assisting with learning challenges, introducing creative pedagogy, skill sets, etc.)
4.The Learning Environment (dorm, extracurricular, library services, class size, cohort groups, structure of orientation and/or first-year courses, security, parking, etc.)
After listing their institutionâs top-five retention (or student success) programs based on expenditures, participants were then asked to list which of the four areas most closely aligned with those programs. Ninety-five percent of all campuses represented the third and fourth areas, those related more closely with external factors and not intrinsic motivation. When participants were asked to rank the programs on the basis of faculty or student involvement, the numbers showed little variance on their intrinsic focus (a steady 5%). During various presentations on this subject, we used the slide shown in Box 1.1.
The Assessment of Assessment Tool asks participants to list the top three tools used to measure their programsâ effectiveness in assisting with student success, then to list the purpose of each assessment, and once again to see if itâs targeting intrinsic or extrinsic factors.
BOX 1.1
Is your âStudent Successâ philosophy
1.a Student Success model (intrinsic)?
â˘Begins with the studentâs goals in mind
â˘Attempts to link studentâs life passion (purpose) with a vocational path
2.a Student Satisfaction model (extrinsic)?
â˘Uses satisfaction surveys to determine the main issues to address
â˘Interventions and preventions are focused on satisfaction scales
Of the 95% of institutions noted here, the most common basis for retention strategies was an SSI of some type. The results from the 1998â1999 SSI survey of 23,848 sophomores revealed that for public and private schools, content ranked the highest in importance from among dozens of choices. The results also placed three content issues among the top five in importance, similar to the ranking results of 100,000 students from all grade levels. The actual SSI content item the sophomores rated most important was âThe content of courses within my major is valuable.â Three other content questions rated very important related to the quality of instruction and facultyâs subject knowledge.
Based on the SSI grid (see Figure 1.1), these high-importance ratings for content would place it and facultyâs abilities and subject knowledge at the top. However, if these areas never surface among the areas of least satisfaction, then they are placed in quadrant 2 (top right)âand are never a priority in student success planning. The SSI rationale, which is similar to numerous student satisfaction tools, and very logical prima facie, is to focus an institutionâs top retention (or student success) efforts on those SSI items that end up in quadrant 1 (top left). It seems sensible: If these items are rated high in importance but low in satisfaction, then we should prioritize these items. In other words, these become our top retention priorities (and often our only ones for years one and two of new retention programs). The SSI protocol next uses focus groups to help reveal more about the issues and how best to address these campus shortcomings.
Any hope that answers for retention woes would come from Maynard Hutchinsâs (1952) Great Books of the Western World list in this schema is rather bleak. Use of values clarification in fueling intrinsic motivation seemed especially unlikely.1 Colleges and universities seemed reluctant to consider the potential of an approach to student retention that acknowledged the importance of engaged learning and integrative pedagogies for connecting studentsâ values with their course of study.
Figure 1.1. Student Satisfaction Inventory diagram.
Educating Faculty Nationally About the Role of Purpose in Retention
My main audience on college campuses was liberal arts faculty members, among most of whom even the definition of retention was unknown and, when known, was usually associated in their minds with water. With little knowledge of the issues, many of us are understandably attracted like lemmings to a very user-friendly tool like SSI. I eventually produced a basic quiz simply to help clarify some of this retention-ese for a crowd that often had been conscripted by administration to attend sessions (Pattengale, 2008b).
When asked by staff at The Teaching Professor (Magna Publications) to share my list of basic retention principles for faculty internationally through its broadcasts, the basic session set viewership records: âWhat Faculty Need to Know About Retentionâ (Pattengale, 2008c). The number-one retention principle, based on years of research with collaborators such as Ed St. John and others represented in this chapterâs citations and decided by my colleagues at IWU who had immersed themselves in this field for many years, reflected the key role of âpurpose.â Their full list follows and varies from other lists but has many items in common with most lists. You will find that our faculty list several principles with purposeful and/or intrinsic motivation aspects, many of which also can be supported by engaged learning and integrative pedagogies.
1.Life purpose: Students with an articulated sense of life purpose, or a major life goal, are more likely to succeed in college.
2.SAT, ACT, and GPA scores: Students entering with higher normed academic scores are more likely to succeed in college.
3.The first six weeks: The first six weeks are the most important in the retention of students to college, and the first two weeks are critical to both their retention and their enthusiasm for a college.
4.First-year orientation classes: More than 90% of all colleges have a first-year seminar or class, and these correlate with higher retention.
5.Student profiles: Those with certain dispositions are more likely to succeed (i.e., intrinsic motivation, welcoming of help, respect for authority).
6.Professor connection to orientation outcomes: Students connecting with at least one faculty or staff member during the first two weeks of college are more likely to stay at that college.
7.âIntrusiveâ retention efforts: Students most at risk of leaving college are often unaware of or not receptive to help needed. Give it anyway.
8.Student motivation: Faculty need to learn how to help extrinsically motivated students think about larger questions.
9.Early college commitments: Students committing early to a college are more likely to succeed; those committing late in the summer or enrollment cycle are less likely to succeed.
10.Intentional programs: The more intentional the program for at-risk students, the more likely they are to succeed.
11.A plan to persist: How students complete the phrase âWhen the going gets tough, I do the followingâ is highly predictive of studentsâ persistence rate.
12.Common learning experiences: Sharing experiences with other students builds needed community and correlates with higher retention.
13.Integration of the affective and cognitive: Experiential learning and service-learning helps to build an emotive response to curriculum and also correlates with higher retention.
14.Student satisfaction: This is important but is not a panacea or starting point. Itâs helpful to know if students are satisfied, but this is only one dynamic of student success and not the best predictor.
15.The last-minute applicants: Late applicants are less likely to persist.
16.First-generation students: Students who do not have a parent or guardian with a college degree are less likely to persist.
17.Intentional student cohort: Conscripted groups for learning (and for residential living) directly correlate with persistence (IWUâs adult programs have very high retention and graduation rates and all must be in cohort groupsâsame 15 studen...