Chapter 1
Organizational Coherence and Leadership Competencies
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We've each spent more than three decades developing our own key theories of changeâbuilt from practice. For us, most insights come from close work through ongoing partnerships with those at all levels of the education system attempting to bring about positive change. Although a book that we wrote (Kirtman & Fullan, 2016) brought these ideas and insights about positive change management together, it didn't do so at as deep a level as this book will. In this book, we will turn our attention to what we didn't discuss previouslyâhow to create coherence systems in today's fragmented and reactive world of education. Here we will discuss how to create coherence in both structure and behaviors and equip leaders to continuously improve their craft to provide the learning environment that students need to be successful in a fast-paced, dynamic world.
Fullan and Quinn
Fullan's latest consolidation of ideas can be found in Coherence: The Right Drivers in Action for Schools, Districts, and Systems (Fullan & Quinn, 2016). Based on close work with schools, districts, and states over the past decade, Fullan and Quinn concluded that organizations are most likely to suffer from fragmentation and overload when achieving focus was a problem. However, good focus is more than simple alignment; it must be supported by clarity and coherence. They defined coherence as "the shared depth of understanding about the nature of the work and how it impacts the results desired for student achievement" (p. 1). In other words, it is fully and solely subjective.
People often confuse alignmentâmaking sure things are in a logical orderâwith coherenceâthe emotional state of grasping the clear meaning of a phenomenon.
To make it more challenging, coherence, in order to be effective, must be shared (i.e., the group must have a clear sense of where they want to go and are going). This is what makes it difficult to achieve. With all the commotion and churn, people have to obtain a good, subjective sense of their work life and organization and, to a large degree, they must share it. Fullan and Quinn, through their work with school districts and state systems, concluded that coherence consists of four interactive componentsâfocusing direction, cultivating collaborative cultures, deepening learning, and securing accountabilityâand that leadership, which is at the core the framework, drills down and deals with the components individually and interactively (see Figure 1.1).
Figure 1.1. The Coherence Framework
The first component of the Coherence Framework (the Framework)âfocusing directionâis about vision and goals and consists of strategies to begin the coherence process. Developing the direction in practice requires purposefully cultivating collaborative cultures that begin to develop the essential capacities, at both the individual and collective levels, that will be needed going forward (the second component). The third componentâdeepening learning (the pedagogy or learning and teaching skills to engage and help students learn)âis at the heart of successful change.
They also found that traditional approaches to accountability (the fourth component), which emphasize tests and corrective action, were not effective at stimulating progress and that what worked was a focus on a few ambitious goals, collaborative work in relation to those goals, good engaging pedagogy, and accountability that developed within the group and, in turn, related to external accountability requirements.
Finally, Fullan and Quinn found that coherence is not staticânot something that one can achieve and it's doneâbut is continuous. There are three things that make coherence continuous:
- People come and go in an organization and each personnel change represents a coherence-making challenge and opportunity;
- The environment or context constantly changes in unpredictable waysânew technologies, population shifts, the economy, the future of jobs, climate, diversity, global and regional conflict, and the like; and, hopefully,
- People in an organization get new ideasâthey innovate or engage in continuous improvement.
Overall, practitioners loved the Framework. It seemed to provide an answer to the problem of what to do with so many pieces that did not hang together. But, like most things that seem to be too good to be true, it was! Practitioners asked, "How do we get and keep coherence if we don't have it?" Although one could make some progress by working directly with the four components (the components) of the Framework, that was not enough. So, rather than focus solely on the components of coherence, Fullan and Quinn considered the skills and competencies that would be required to develop and maintain coherence. It was at this point that they decided to revisit Kirtman's 7 Competencies for Highly Effective Leaders and identify how to incorporate them into promoting organizational coherence and sustainable change.
Kirtman
The observation of highly effective leaders in action toward identifying the skills that were associated with their success led to the development of Kirtman's 7 Competencies for Highly Effective Leaders (the Competencies). The characteristics that the observed leaders shared were the ability to: challenge the status quo, build trust through clear communications and expectations, create a commonly owned plan for success, focus on team over self, maintain a high sense of urgency regarding change and sustainable results, commit to continuous improvement of self and the organization, and build external networks/partnershipsâin effect, the competencies that constitute the leadership core of the Framework.
Fullan and Kirtman: A Marriage of Frameworks
The Competencies, as validated as they are, focused on the individual leader. There was a need for a solution that connected knowledge about individual leadership and organizational effectiveness. Hence, this book.
The Competencies do not "function" in the same mannerâthat is, some competencies "push" change and some "pull" change (see Figure 1.2).
Figure 1.2. Competencies That Push Change and Competencies That Pull Change
Competencies That PUSH Change
1. Challenges the status quo
2. Builds trust through clear communications and expectations
5. Has a high sense of urgency for change and sustainable results
* * *
Competencies That PULL Change
3. Creates a commonly owned plan for success
4. Focuses on team over self
6. Is committed to continuous improvement of self and the organization
* * *
Competencies That PUSH/PULL Change
7. Builds external networks/partnerships
Note
Competency 7âBuilds external networks/partnershipsâcannot cleanly be categorized as a "push" or "pull" competency. In some instances, a partnership may involve bringing an external party into the school or district toward benefiting the school or district and in other instances, a partnership may be beneficial for both the external organization and the district.
We can then explicitly link the components of the Framework and the Competencies (see Figure 1.3).
Figure 1.3. Linking the Components of the Framework and the Competencies
Coherence Framework Components: Focusing direction
Competencies for Highly Effective Leaders: Challenges the status quo
* * *
Coherence Framework Components: Cultivating collaborative cultures
Competencies for Highly Effective Leaders: Builds trust through clear communications and expectations; focuses on team over self; creates a commonly owned plan for success
* * *
Coherence Framework Components: Deepening learning
Competencies for Highly Effective Leaders: Builds external networks/partnerships
* * *
Coherence Framework Components: Securing accountability
Competencies for Highly Effective Leaders: Is committed to continuous improvement of self and the organization; has a high sense of urgency for change and sustainable results
We know from our work on leading change that effective change requires that the components of the Framework be combined with leadership competencies that both "push" and "pull."
A School in Trouble
An urban school in the northeast was declared underperforming based on the statewide assessment. The school was not improving with the compliance requirements of the state. The teachers felt defeated and were embarrassed to be associated with the schoolâthe lowest-performing school in the district. The superintendent suggested that the principal try a new approach to increase test scores. The principal used the Framework and focused on each of the components. The state provided guidance on setting clear direction for success based on data analysis. A focus on literacy was the core area for sustainable success.
Collaboration is where many districts go wrong. Many systems, ironically, mandate collaboration and adopt the strategy known as professional learning communities (PLCs). The Boston Consulting Group (BSG) conducted a study of teacher learning funded by the Gates Foundation and presented its findings in a report entitled Teachers Know Best (2014). The BSG found that although a high percentage of administrators valued PLCs as a strategy for improving schools, a much smaller percentage of teachers embraced PLCs. At the same time, when teachers were asked how they liked to learn, they named many of the putative elements of PLCsâworking with and learning from other teachers, examining student work together, and so on. What was happening in the case at hand was that the districtâthe urban northeast districtâhad a history of teachers working in silos. In fact, teachers of grades that were performing at expected levels did not want to participate in whole-school meetings.
When the state mandated collaboration, the message fell on unreceptive ears. It was only when the principal received a coach who helped her develop a more sophisticated approach to collaboration that a breakthrough occurred. In effect, the intervention began to integrate the organizational solutionâthe Frameworkâwith the competency skill setâthe Competencies. Essentially the intervention enabled the focus on a "push" competencyâchallenges the status quo (Competency 1)âto begin the change process. This required working with the principal's leadership team on challenging the current practices in the school that were blocking success. The state's focus on complianceâyou must collaborateâwas given secondary status. The principal, in order to get the needed support of the leadership team, needed to immediately bring to the fore a "pull" competencyâshe chose builds trust through clear communications and expectations (Competency 2). The principal was transparent regarding the data, concerns, the areas on which she needed to work in order to be a better leader, and how she needed her leadership team to help her.
The next competency employed to "pull in" the rest of the schoolâcreates a commonly owned plan for success (Competency 3)âserves to mobilize the whole staff. In this particular case, the plan was facilitated by the principal and the assistant principal with strong input from her leadership team and team of teachers. This planning process began the true work of collaboration (Component two) and coherence. This collaborative planning process and the honest and open conversations that took place across the school shifted the accountability (Component four) focus from one driven by the state to a plan in which all staff took ownership.
A School No Longer in Trouble
The school's student achievement increased by more than 50 percent in one year. The plan for success that was driven by the state was now owned by the whole school. The accountability (Component four) was intrinsically driven. Today, the principal would say that the reason her school succeeded was not about curriculum and instruction, and certainly not about compliance, but that it was about a "pull" competencyâfocuses on team over self (Competency 4). She now had a leadership team with which to share the leadership load. Yes, the deeper learning (Component three) was critical. However, it received traction for sustainable improvement through collaboration and teamwork.
As we've shown, the combination of the components of the Framework and the Competencies is the route to success. We recommend using the Framework as the organizing mechanism and the Competencies as a checklist and guide to developing skills of individuals and the team. (If you choose to use Kirtman's diagnostic instruments to build the Competencies, the components of the Framework must be the main organizer.)
The Organization of This Book
This book will go beyond typical leadership books that tell you what you need to put in place to enhance leadership. We will show you how to use specific competencies to drive coherence. We will provide examples that show how other leaders have successfully created coherence and used the leadership competencies to build sustainability. Although the examples provide models, you must extract what is relevant for your culture to begin this work. While our "how-to" steps will provide a platform, the order and magnitude of the steps will depend on your needs and your school community or district. The flow of the remaining chapters i...