This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.

Frequently asked questions

Simply head over to the account section in settings and click on “Cancel Subscription” - it’s as simple as that. After you cancel, your membership will stay active for the remainder of the time you’ve paid for. Learn more here.

At the moment all of our mobile-responsive ePub books are available to download via the app. Most of our PDFs are also available to download and we're working on making the final remaining ones downloadable now. Learn more here.

Both plans give you full access to the library and all of Perlego’s features. The only differences are the price and subscription period: With the annual plan you’ll save around 30% compared to 12 months on the monthly plan.

We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.

Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.

Yes, you can access Call Centres and Human Resource Management by S. Deery, N. Kinnie, S. Deery,N. Kinnie in PDF and/or ePUB format, as well as other popular books in Business & Human Resource Management. We have over one million books available in our catalogue for you to explore.

Information

Publisher

Palgrave Macmillan

Year

2003

ISBN

9780230288805

Topic

Business

Subtopic

Human Resource Management

Index

Business

Cover
Contents
List of Figures
List of Tables
Notes on the Contributors
Acknowledgements
1 Introduction: The Nature and Management of Call Centre Work
Part I: Managerial Strategies and Employment Practices
Part II: Characteristics and Organizational Features of Call Centre Work
Part III: Effects of Call Centre Work on Employees
Name Index
Subject Index