Managing Challenging Clients
eBook - PDF

Managing Challenging Clients

Building Effective Relationships with Difficult Customers

  1. English
  2. PDF
  3. Available on iOS & Android
eBook - PDF

Managing Challenging Clients

Building Effective Relationships with Difficult Customers

Book details
Table of contents
Citations

About This Book

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

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Yes, you can access Managing Challenging Clients by A. Oade in PDF and/or ePUB format, as well as other popular books in Business & Business Strategy. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Palgrave Macmillan
Year
2011
ISBN
9780230358997
Topic
Business
Subtopic
Business Strategy
Index
Business

Table of contents

  1. Cover
  2. Managing Challenging Clients
  3. About the Author
  4. Acknowledgments
  5. Overview
  6. How to Use This Book
  7. Contents
  8. Chapter 1 Handling challenging client behavior: It’s your responsibility
  9. Chapter 2 Reputational risk: Your client’s dilemma
  10. Chapter 3 Controlling clients: The interconnected issues of control, involvement, and trust
  11. Chapter 4 Maintaining the balance: Clients who take advantage
  12. Chapter 5 Trouble with responsibility and commitment: Customers who say one thing and do another
  13. Chapter 6 When enough is enough: Ceasing to work with a troublesome client
  14. Final Thoughts on Managing Challenging Clients: Your Client-Management Skills
  15. References
  16. Index