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About This Book
Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision.
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Yes, you can access The Management of Consumer Credit by S. Finlay in PDF and/or ePUB format, as well as other popular books in Business & Financial Services. We have over one million books available in our catalogue for you to explore.
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Table of contents
- Cover
- Contents
- List of Figures
- List of Tables
- Preface
- Acknowledgements
- 1 Consumer Credit Management: An Introduction
- 2 Organizational Matters
- 3 Marketing
- 4 Predicting Consumer Behaviour
- 5 Customer Acquisition
- 6 Customer Management
- 7 Collections (Early Stage Delinquency)
- 8 Debt Recovery (Late Stage Delinquency)
- 9 Fraud
- 10 Provision, Capital Requirements and Basel II
- Appendix A: Predictive Models of Consumer Behaviour
- Appendix B: US and UK Legislation
- Appendix C: Recommended Reading
- Notes
- Bibliography
- Index