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About This Book
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
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Yes, you can access Engaging Public Sector Clients by John Alford in PDF and/or ePUB format, as well as other popular books in Politics & International Relations & Public Policy. We have over one million books available in our catalogue for you to explore.
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Table of contents
- Cover
- Half-Title
- Title
- Copyright
- Dedication
- Contents
- List of Illustrations
- Acknowledgements
- Preface
- Introduction: Client Co-production of Public Services
- 1 The Co-production Concept
- 2 Clients in the Public Sector
- 3 Legal Compliance, Regulation, and Co-production
- 4 Theoretical Constructs and Methodology
- 5 Postal Service Customers as Co-producers
- 6 Long-term Unemployed People as Co-producers
- 7 Taxpayers as Co-producers
- 8 Client Co-production: An Exchange Perspective
- 9 Managing for Client Co-production
- 10 Implications
- Notes
- Bibliography
- Index