Summary: The Nordstrom Way
eBook - ePub

Summary: The Nordstrom Way

Review and Analysis of Spector and McCarthy's Book

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

Summary: The Nordstrom Way

Review and Analysis of Spector and McCarthy's Book

Book details
Table of contents
Citations

About This Book

The must-read summary of Robert Spector and Patrick McCarthy's book: "The Nordstrom Way: Inside America's #1 Customer Service Company". This complete summary of the ideas from Robert Spector and Patrick McCarthy's book "The Nordstrom Way" explains the philosophy of this company on doing whatever it takes to create a satisfied customer. In their book, the authors demonstrate how Nordstrom organizes and empowers its employees to use their initiative in practice. Thanks to this freedom, employees find innovative and appropriate ways to provide customers with knock-out levels of service. This summary provides the reader with useful knowledge about how to deliver amazing customer service and is a must-read for all leaders who want their company to be successful. Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge To learn more, read "The Nordstrom Way" and find out how you can learn from the world's best customer service company and achieve excellence.

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Information

Publisher
Business Book Summaries
Year
2014
ISBN
9782511018491
Topic
Negocios y empresa
Subtopic
Cultura del lugar de trabajo

Table of contents

  1. Book Presentation: The Nordstrom Way by Robert Spector & Patrick McCarthy