Contemporary Research on Management and Business

Proceedings of the International Seminar of Contemporary Research on Business and Management (ISCRBM 2021), 18 December 2021, Jakarta, Indonesia

Siska Noviaristanti

• Publisher: CRC Press
• Year: 2022
• ISBN:
  9781000778120
• Edition: 1
• Topic: Business
• Subtopic: Management
• Index: Business

This book contains 74 selected papers presented at the 5th International Seminar of Contemporary Research on Business and Management (ISCRBM 2021), which was organized by the Alliance of Indonesian Master of Management Program (APMMI) and held in Jakarta, Indonesia on 18 December 2021. This online conference was hosted by the Master of Management Program of Indonesia University. This year, ISCRBM focused on research related to driving sustainable business through innovation. Business has had to deal with the Covid-19 pandemic, so a new approach towards managing business to survive competition is indispensable. Innovation is the key for all organizations in surviving in the new normal and beyond. The Seminar aimed to provide a forum for leading scholars, academics, researchers, and practitioners in the business and management area to reflect on the issues, challenges and opportunities, and to share the latest innovative research and best practices. This seminar brought together participants to exchange ideas on the future development of management disciplines: human resource, marketing, operation, finance, strategic management and entrepreneurship.

The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

Table of contents

• Cover
• Half Title
• Title Page
• Copyright Page
• Table of contents
• Background
• Preface from the chair committee of ISCRBM 2021
• Acknowledgements
• Advisory board
• Scientific committee
• Conference committee
• Student perception on university brand equity during pandemics
• Determinant of cash holdings from Indonesian public non-financial firms during Coronavirus-19 pandemic
• The influence of DKI Jakarta large scale social restriction (PSBB) policy on the Indonesia sharia stock index (ISSI): An event study
• Customer satisfaction analysis of PT pupuk Indonesia procurement centralization program using customer satisfaction index (CSI) and importance performance analysis (IPA) method
• Investor perception analysis on priority benefits of corporate income tax incentives in Indonesia
• Overconfidence of Indonesian millennial investors' behavior during pandemic
• The development of fortified salt marketing model as a leading product of Madura Island
• The effect of overall e-service quality on repurchase intention, word of mouth and site revisit of local fashion brand customers
• The influence of creativity and innovation on small and medium enterprises' (SMEs) performance during the COVID-19 pandemic: A systematic review
• Capturing employee voice through social media Instagram during COVID-19 pandemic
• Twitter sentiment analysis for price and transaction volume changes in the cryptocurrency market
• The role of social presence towards product and restaurant evaluation in online food delivery services
• The impact of beverage vessel and sugar related-knowledge on single-serve beverages purchase intention in convenience stores
• The effect of brand engagement and brand love upon overall brand equity and repurchase intention: Case study on smartphone brands in Indonesian millennials
• The effect of COVID-19 confirmed cases and deaths, lockdown policies, and vaccinations on stock return and volatility in Indonesia
• Post-pandemic tourism resiliency: Lesson from Bali leadership capacities
• The correlation between spare parts planning systems with the inventory level at PT Petrokimia Gresik
• The effect of brand personality dimensions on self congruity and functional congruity on brand attitude: A study of Jaklingko users
• The role of government support in entrepreneurs' success in the context of micro and small enterprises in Surabaya
• Waste reduction in the production process of Urea 1A plant of PT Petrokimia Gresik with applications of FMEA and root cause analysis
• Procurement quality improvement using Lean Six Sigma and MAFMA at PT Petrokimia Gresik
• Analysis of market shaping framework as a strategy in response to the COVID-19 pandemic in Indonesia
• Financial performance impact on capital structure: Study on construction companies and transportation infrastructure companies in ASEAN-5 countries 2011–2019
• State ownership, soft-budget constraints, and cash holding: Empirical studies on state owned enterprises in Indonesia
• Implementation study of procurement plan consolidation to increase bargaining power of tenders and availability of long-term contracts: Case study on procurement of fabrication services at PT Petrokimia Gresik
• Probolinggo port performance measurement using balanced scorecard
• Implications of burnout and work–life balance towards turnover intention mediated by job satisfaction at a startup company
• Job demands–control and work–family conflict on public servant's performance
• The effects of gendered marketing on brand perception and purchase intention
• The impact of country-of-origin image and perceived brand prestige on perceived product quality, consumers' purchase intention of Korean skincare in Indonesia with consumer ethnocentrism as a moderating variable
• Reducing the quality deviation in Phosphogypsum pH by creating advance washing system in PT Petrokimia Gresik (Phosphoric acid plant)
• Work–life balance in the public sector: The effect of work from home and work engagement
• The role of marketing 4.0 elements, customer satisfaction, loyalty intentions, and religious brand preference among Indonesian Muslim woman customers of local modest fashion brands
• “Incorrect pills”: Civil servants' perspectives on delayering and specialization in Indonesian public sector
• The impact of cross-channel integration at mobile operator on customer's purchase behavior as a path toward Omnichannel strategy: A case study using data analytics in Telkomsel
• Effects of work environment and job characteristics on the turnover intention of millennial generation in Indonesia: The mediating role of work engagement
• The impact of COVID-19 on investors' herding behavior in the ASEAN-5 stock market
• Assessing the impact of transformational leadership, overall justice on individual readiness for change through perceived organizational support: Test of moderating role of perceived organizational competence
• Dimensions of Islamic business coaches' role: A second order confirmatory factor analysis (CFA)
• Transparent communication, transformational leadership, public sector employees' openness to change, and the role of anxiety as mediator
• The impact of working capital management on firm performance and corporate investment
• The effect of flow to visit intention moderated by perceived awareness of safe travel campaign
• Effects of subjective norms and restaurant's precautionary measures on the intention to revisit full-service restaurants post COVID-19 pandemic
• The role of experiential marketing, destination brand image, and halal tourism products on tourists' revisit decision in halal tourism village
• Liquidity, CEO education, and profitability among consumer goods companies in Indonesia
• E-prakerin redesign as a solution to short-term internship program during the COVID-19 pandemic
• Financial inclusion and its impact on performance of MSMEs with efficiency and financial flexibility as mediation: Empirical evidence from Malang city
• The effect of workplace ostracism and employee silence on task performance with perceived stress as mediation variable
• Will the VAT-easing encourage willingness for car loans amid the pandemic?
• Systemic risk analysis in the banking industry in Indonesia during the COVID-19 pandemic
• Long-run relationship of prime lending rate toward reference rate of monetary authority in Indonesia
• Increasing visit intention to a destination using viewers' engagement through film: Moderating effect of various media usage
• Improvement of bid project process with digitalization through e-procurement system (case study in PT. Petrokimia Gresik)
• Volatility spillover in stock market, foreign exchange, and bond market in Asia
• The role of social media marketing and environmental knowledge on green skincare purchase intention
• The effect of the information technology implementation on organizational performance in manufacturing companies
• The influence of product innovation on customer engagement through customer experience and customer value of OVO users
• Relations between trade volume and frequency of domestic investors with stock volatility: Analysis before and during the COVID-19 pandemic
• Intention to use E-wallet during the COVID-19 pandemic in Indonesia
• Internal branding process on building brand identity at ABD University
• Online Islamic peer-to-peer lending practices in Indonesia (case study of PT Ammana)
• Evaluation of determining the coverage value of company assets using risk-based insurance approach (case study: Development project at PT Petrokimia Gresik)
• Usage of on-the-job training application to increase the effectiveness of monitoring and control in pandemic era
• Analysis acceptance and use of CeLOE learning management system (LMS) Telkom University using unified theory of acceptance and use of technology (UTAUT) and Delone-McLean Model
• Analysis of fertilizer use behavior by organic farmers: A case study in java and bali
• The acceptance of digital payment methods across micro, small and medium enterprises in kediri regency
• The influence of pharmaceutical service quality toward pharmacy customer satisfaction in Ngemplak district
• Impact of triple-A and supply chain orientation on financial performance
• The effect of brand experience on consumer-based brand equity development in online transportation applications in Indonesia: Mediation of emotional brand attachment
• Antecedents of intention to visit Riau Island through the role of tourist satisfaction
• Multigenerational travel: A qualitative study of holiday decision making process of Indonesian family
• Motivation to work on employee performance (survey at RSUD R. Syamsudin, SH-Sukabumi)
• A phenomenological investigation of career stagnation among Indonesian women
• The effect of promotions and consumer trust on customer loyalty through customer satisfaction of the shopee application (study on STIESIA students Surabaya)
• Author index