Beyond Compliance Design of a Quality System

Tools and Templates for Integrating Auditing Perspectives

Janet Bautista Smith, Robert Alvarez

• Publisher: ASQ Quality Press
• Year: 2020
• ISBN:
  9781951058258
• Edition: 1
• Topic: Business
• Subtopic: Auditing
• Index: Business

Next Level Results for Your QMSYou don't just want a compliant quality management system, you want a robust one a QMS that's easy to implement and maintain. Beyond Compliance Design merges two sets of experiencess that of a quality system designer/auditee and that of an external auditor to help you make that possible. Move beyond a focus on checking all the right boxes to the opportunities for continuous improvement, waste reduction, employee engagement, and customer satisfaction and delight.Author Janet Bautista Smith, with the contributions of external auditor, Robert Alvarez, guides you in this process with her models, case studies, lessons learned, and an array of simple tools and templates you can customize for your organization and begin using immediately, including: Implementing layered metrics to align with the auditor's perspective Employing DMAIC analysis to process customer complaints Discovering hidden factories through a Process Grid Walk Addressing common pitfalls of documentation systems with lean solutions Achieving operational compliance and excellence within processes Determining QMS, customer, and auditor satisfaction Fostering synergy among the QMS, customer, and auditor perspectives Engaging management review for critical support

Table of contents

• Cover
• Title
• CIP data
• Dedication
• Contents
• List of Figures, Tables, and Templates
• Preface
• Acknowledgments
• Chapter 1_Creation of Quality Management Systems (QMS) Reflecting the Two Sides of Auditing
• Chapter 2_Measurement of the QMS Effectiveness and Alignment with the Auditor’s Perspective Using Layered Metrics
• Chapter 3_Customer Feedback and the QMS
• Chapter 4_Identification of Risks and Improvement Opportunities— Discovering Hidden Factories and Using the Process Grid Walk
• Chapter 5_An Effective and Efficient Documentation System to Support a QMS and Satisfy an Auditor
• Chapter 6_QMS Operational Compliance and Excellence Within Processes
• Chapter 7_Resolution of Nonconformances to Maintain Integrity of the QMS and Preserve a Positive Auditor’s Review
• Chapter 8_Process Performance—Indicators of QMS, Customer, and Auditor Satisfaction
• Chapter 9_Auditing Beyond Compliance—
• Chapter 10_Management Review—Critical Support for QMS Success and Auditor’s Acceptance
• Templates
• Glossary
• References
• Bibliography
• Index
• About the Author