In today's competitive environment, it's no longer enough to satisfy your customers. To sustain success, you must meet the needs and expectations of all relevant interested parties of your organization.The journey is a process in which those needs and expectations are inputs, and sustained success is the output. To transform the inputs into sustained success, the organization must establish and implement the right processes. This represents 'what' must be done. The organization also must ensure that it has the behaviors and competences needed to maintain these processes, representing 'how' things should be done.This book covers both the 'what' and 'how' aspects of achieving sustained success and is a guide for top managers ready to embark on this journey. The chapters serve as a sequential checklist that elaborates on the key elements of the process, with each element building on the next as readers are guided through their journey.

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Yes, you can access The Journey by Charles A. Cianfrani, Isaac Sheps, John E. (Jack) West in PDF and/or ePUB format, as well as other popular books in Business & Management. We have over one million books available in our catalogue for you to explore.

Information

Publisher

ASQ Quality Press

Year

2019

ISBN

9781951058531

Edition

Topic

Business

Subtopic

Management

Index

Business

Cover
Title page
CIP data
Table of Contents
List of Figures and Tables
Foreword
Preface
1 Leadership
2 Context of an Organization
3 Organizational Identity
4 Strategy
5 Planning, Objectives, and Processes
6 Internal and External Communication
7 People Engagement
8 Organizational Knowledge Management
9 Manage and Evaluate the Organization Infrastructure
10 Relationship Management Determine and Manage Relationships
11 Measurement, Analysis, and Evaluation of Organization Performance
12 Improvement Process and Innovation Management
13 Consistent Quality
Epilogue
Appendix A Nuggets from Each Chapter
Appendix B
Index