The Process Auditing and Techniques Guide

James P. Russell

• Publisher: ASQ Quality Press
• Year: 2009
• ISBN:
  9780873890069
• Edition: 2
• Topic: Negocios y empresa
• Subtopic: Auditoría

Best-selling author J.P. Russell focuses on the methods and techniques of conducting internal and external process audits. Learn how to evaluate process controls, use process flow, turtle, spider and tree diagrams, verify process conformity and effectiveness, and compose an audit report assessing compliance, controls, risk and process optimization. This guide is ideal for individuals who have a general understanding of auditing techniques and is written for auditors who conduct first-, second-, and third-party audits to any standard or work instruction.

Table of contents

• Cover
• Title page
• Copyright
• Contents
• List of Figures and Tables
• Introduction
• Chapter 1 What Is a Process?
• Chapter 2 Prepare for the Audit
• Chapter 3 Start the Audit
• Chapter 4 Use Process Audit Techniques
• Chapter 5 Verification Audits: Checking Products, Services, and Processes
• Chapter 6 Analyze and Report Findings
• Appendix A IDEF3 Model Description
• Appendix B Process Control Checklist
• Appendix C Process Audit Report and Corrective Action Record
• Appendix D Standard Flowchart Symbols
• Appendix E Example Process Map
• Appendix F Turtle Diagram
• Appendix G Lean—Eight Wastes
• Glossary
• Notes
• References
• Index