Workplace Culture Matters

Developing Leaders Who Respect People and Deliver Robust Results

Robert B. Camp

• Publisher: Productivity Press
• Year: 2022
• ISBN:
  9781000814828
• Edition: 1
• Topic: Business
• Subtopic: Workplace Culture
• Index: Business

Written in a novel format, this book addresses the challenge of changing a "sick" culture.

Some organizations wake up one day and realize they have become something they never intended. Their employees run scared. There is no innovation, only blind obedience. There are warlords within the ranks of management, and they fight over turf without considering the best interests of customers, their employees, or their organization as a whole.

At the Charleston, SC, branch of Copper-Bottom Insurance, the wakeup call comes when an employee files a lawsuit against the company and its leaders. The Charleston division Vice President, Jack Simmons, is put on probation and given an ultimatum: "Change the culture!" Jack understands the "or be fired" implication all too well. He scrambles to find help and runs into an old friend, Don Spears, from Friedman Electronics. With Don's help, Jack begins the journey that will heal his organization.

In the course of their first visit, Don and his Director of Continuous Improvement, Tim Stark, help Jack to make an important discovery: Copper-Bottom's executives are not showing their people respect. Don and Tim point to the following observations as proof. Copper-Bottom leaders are

• Using top-down, "command-and-control" leadership behaviors rather than recognizing their people as Subject Matter Experts and listening to them
• Issuing instructions to their people rather than observing then improving performance through coaching
• Keeping employees in the dark as to the impact their work has on the organization's mission
• Unaware of the obstacles in their people's paths; hence, never using the authority of their positions to remove those obstacles
• Staying in their offices, aloof to the difficulties their subordinates face

As Don and Tim see it, Copper-Bottom's problems stem from the way its leaders lead. After the executive who precipitated the lawsuit is let go, the Friedman team begins the process of teaching Copper-Bottom's executives that a healthy culture begins at the leadership level. Don, Friedman's General Manager, states that cultures change when their leaders change. In short, leaders need to initiate the changes in the culture by first demonstrating the desired behavior. So begins the process of reeducating Copper-Bottom's leaders in the difference between managing and leading.

In short order, Tim begins to work with Jack's leadership team while Don takes Jack to Friedman's Oakland facility. There Jack learns

• To first concentrate on surrounding himself with the right people
• The importance of top-down metrics to which leaders first hold themselves accountable
• Cascading their metrics (KPIs) down through their organization and using a dialog about them as a way of developing relationships of respect

Although a long way from complete, by the end of Jack's six-month probation, Copper-Bottom has made significant strides and is well on its way to changing its culture. Jack will learn that he is not the only one to appreciate the new developments.

Table of contents

• Cover
• Half Title
• Title
• Copyright
• Dedication
• Contents
• About the Author
• Introduction
• Chapter 1 The Last Straw
• Chapter 2 Legal Hot Water
• Chapter 3 Unraveling the Ball of Twine
• Chapter 4 What Goes Around …
• Chapter 5 Any Port in a Storm
• Chapter 6 Monday: Starting from the Ground Up
• Chapter 7 Tuesday: The Work Begins
• Chapter 8 Wednesday: The Tide Shifts
• Chapter 9 Thursday: “All In!”
• Chapter 10 Friday: A Long, Long Day
• Chapter 11 The Plan
• Chapter 12 Monday: A New Leaf
• Chapter 13 Monday Continued: Clearing the Air
• Chapter 14 Tuesday: Take Two
• Chapter 15 Leading from the Top
• Chapter 16 California or Bust
• Chapter 17 Oakland
• Chapter 18 First Who
• Chapter 19 Another Bite of the Apple
• Chapter 20 A Lot to Cogitate
• Chapter 21 Thursday: Drilling Deeper
• Chapter 22 Out of the Blue
• Chapter 23 Dialog as a Way of Coaching
• Chapter 24 A Slight Hiccup
• Chapter 25 Closings and Coaching
• Chapter 26 Change at Last
• Chapter 27 Walking
• Chapter 28 Finally, a Break
• Chapter 29 Our Best Selves
• Chapter 30 The Map to Success
• Chapter 31 An Illogical Flow
• Chapter 32 Unkinking the Hose
• Chapter 33 Confrontation
• Chapter 34 The Turning Point
• Chapter 35 A Second Start
• Chapter 36 Truly Leading
• Chapter 37 Standard Work and Water Spiders
• Chapter 38 Putting It All Together
• Chapter 39 Winning Back Time
• Chapter 40 Acknowledging Values
• Chapter 41 Leader Standard Work
• Chapter 42 Objective Performance Evaluation
• Chapter 43 Coaching the Middle
• Chapter 44 Tim and Patty
• Chapter 45 That’s a Wrap!
• Index