Cracking the Case of ISO 9001:2015 for Service
eBook - ePub

Cracking the Case of ISO 9001:2015 for Service

A Simple Guide to Implementing Quality Management in Service Organizations

  1. 297 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Cracking the Case of ISO 9001:2015 for Service

A Simple Guide to Implementing Quality Management in Service Organizations

Book details
Table of contents
Citations

About This Book

This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers.It provides a simplified explanation of the clauses of ISO 9001: 2015, including: What's requiredWhy to do itImplementation tipsQuestions to ask to assess conformityAlso included is a chapter that answers the question "Why do ISO 9001: 2015?" and a chapter that summarizes the key differences with past editions of ISO 9001.To assist the user in implementation of QMS processes, this guide also includes a chapter that describes 12 quality tools. For each tool, the authors describe (1) what it is, (2) where it's used, (3) how it's done, and (4) cautions to be considered when using the tool.The contents of this book can help organizations save time in achieving compliance with the ISO 9001 requirements and also facilitate effective implementation. This has the potential to lower internal costs and to improve customer satisfaction.

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Yes, you can access Cracking the Case of ISO 9001:2015 for Service by Charles A. Cianfrani, John (Jack) E. West in PDF and/or ePUB format, as well as other popular books in Negocios y empresa & Operaciones. We have over one million books available in our catalogue for you to explore.

Information

Publisher
ASQ Quality Press
Year
2015
ISBN
9780873892001
Edition
3
Topic
Negocios y empresa
Subtopic
Operaciones

Table of contents

  1. Cracking the Case of ISO 9001:2015 for Service
  2. List of Figures and Tables
  3. Chapter 1: Why Do ISO 9001:2015?
  4. Chapter 2: Key Differences with Past ISO 9001 Editions
  5. Chapter 3: Principles and Key Concepts
  6. Chapter 4: What Are the ISO 9001:2015 Requirements and How Do We Comply?
  7. Chapter 5: Tools