Strategic Six Sigma for Champions
eBook - PDF

Strategic Six Sigma for Champions

Keys to Sustainable Competitive Advantage

  1. 148 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Strategic Six Sigma for Champions

Keys to Sustainable Competitive Advantage

Book details
Table of contents
Citations

About This Book

Recent advances in the measurement and management of customer value now make it a powerful tool for identifying and prioritizing Six Sigma projects. No longer do champions or black belts have to rely solely on costs to justify the selection of Six Sigma projects. Now the real power and potential of Six Sigma can be turned to its strategic purpose – create and sustain value differences that will translate into greater market share and enhanced profitability.This book has two objectives. The first is to provide the reader with an approach for using the voice of the customer to identify Six Sigma projects and to guide their conduct. The second objective is to show the reader how to obtain the correct voice of the customer – customer value.Customer value is not new. What is new is our ability to measure it. And with this newly discovered ability to measure customer value comes an opportunity to inform Six Sigma projects and initiatives to make them more responsive to customer needs and more responsive to the organization's bottom line. Let the voice be heard!

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Yes, you can access Strategic Six Sigma for Champions by R. Eric Reidenbach, Reginald W. Goeke in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over one million books available in our catalogue for you to explore.

Information

Publisher
ASQ Quality Press
Year
2006
ISBN
9780873893015
Topic
Business
Subtopic
Operations
Index
Business

Table of contents

  1. Cover
  2. Title page
  3. CIP data
  4. Table of Contents
  5. List of Figures and Tables
  6. Preface
  7. Introduction
  8. 1 Value Matters
  9. 2 Value Tools
  10. 3 Identifying Critical Processes for Value Enhancement
  11. 4 Good Measurement Begins with Focus
  12. 5 Asking the Right Questions
  13. 6 Questionnaire Construction
  14. 7 Sampling and Data Collection
  15. 8 Premodeling Issues
  16. 9 Monitoring Changesin Value Gaps
  17. 10 Keys to the Strategic Deployment of Six Sigma
  18. Glossary
  19. References
  20. Index