Principles and Practices of Organizational Performance Excellence
eBook - PDF

Principles and Practices of Organizational Performance Excellence

  1. 349 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Principles and Practices of Organizational Performance Excellence

Book details
Table of contents
Citations

About This Book

Many organizations have realized bona fide reward payoffs using a systematic continuous approach to quality and quality improvement. Divided into two sections, this book begins with an easy overview of quality fundamentals and productivity followed by a more detailed explanation of the key quality improvement tools and techniques. Chapter topics include the evolution of quality, management by commitment and leadership, customer satisfaction, organization planning, partnerships and strategic alliances, need for a systems approach in process improvement, quality costs, current engineering, and much more. Includes many examples and study questions to make it useful as a business reference or text. Principles and Practices of Organizational Performance is the evolution of the author's best-selling book, Principles and Practices of TQM, certain portions of which have been included in this book. Selected as an Outstanding Academic Title by Choice Magazine, 1999.Benefits: Discusses international quality standards(ISO). Provides an overview of the essentials in quality improvement awards - both national and international.liIncludes a glossary of terms that aid in communicating the language of improvement. Contents: Productivity Fundamentals, Management and Organization Change, Customer Satisfaction and Focus, Employee Empowerment, Quality Planning and Deployment, Quality Systems and Improvement, The New Quality Assurance, Supplier Quality Management, Quality Costs-Old and New, Tools for Continuous Improvement, Quality Standards and Awards, Quality Function Deployment, Design of Experiments

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Yes, you can access Principles and Practices of Organizational Performance Excellence by Thomas J. Cartin in PDF and/or ePUB format, as well as other popular books in Business & Leadership. We have over one million books available in our catalogue for you to explore.

Information

Publisher
ASQ Quality Press
Year
1999
ISBN
9780873898829
Topic
Business
Subtopic
Leadership
Index
Business

Table of contents

  1. Cover
  2. Title page
  3. Copyright
  4. Dedication
  5. Contents
  6. List of Figures
  7. Preface
  8. PART I
  9. PART II
  10. Appendix A: Example of the application of QFD and DOE
  11. Appendix B: A case study in Benchmarking
  12. Appendix C: ASQ Glossary of Terms
  13. Appendix D: Deming's 14 points for Management
  14. Appendix E: Quality Related World Wide Web Sites
  15. Index