Homeland Security Assessment Manual
A Comprehensive Organizational Assessment Based on Baldrige Criteria
- 522 pages
- English
- PDF
- Available on iOS & Android
Homeland Security Assessment Manual
A Comprehensive Organizational Assessment Based on Baldrige Criteria
About This Book
Many organizations have embraced the concept of improving overall performance by using the Malcolm Baldrige National Quality Award criteria as a benchmark to gauge their strengths and opportunities for improvement, and as a measurement of their overall alignment and integration of key processes. Since the terrorist attacks of September 11, 2001, America has made great strides in improving homeland security. Individual citizens, industry, and government leaders from all spectrums of our society have become involved in ensuring national security. This comprehensive and hands-on manual will help organizations align the Baldrige Award Criteria for Performance Excellence with homeland security issues. These are issues that both public and private organizations must address in order to ensure a safe work environment for their employees and the customers of their products and services.
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Table of contents
- Cover
- Title page
- CIP data
- Contents
- CD-ROM Contents
- Foreword
- Preface
- Introduction
- Chapter 1 How to Use the Baldrige Criteria and HSAS to Assess Your Organization
- Chapter 2 How to Use the Manual
- Chapter 3 Category 1: Leadership
- Chapter 4 Category 2: Strategic Planning
- Chapter 5 Category 3: Customer and Market Focus
- Chapter 6 Category 4: Measurement, Analysis, and Knowledge Management
- Chapter 7 Category 5: Human Resource Focus
- Chapter 8 Category 6: Process Management
- Chapter 9 Category 7: Business Results
- Chapter 10 Transforming Assessment Findings into Actionable Strategies for a Homeland Security Plan
- Appendix A: Quick and Easy Supplier/Customer Assessment for Homeland Security
- Appendix B: Homeland Security Benchmarking Process
- Appendix C: Council on Competitiveness
- Appendix D: Interviewing Hints and Tips
- Appendix E: Homeland Security Documentation List
- Glossary
- Reference List for Added Reading
- NOTES
- About the Author
- Index