Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. The big difference is that these companies focus on quality as a fundamental organization and market-wide strategy for their company's competitiveness. Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance focuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing. It also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government. The editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.

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Yes, you can access Quality into the 21st Century by Gregory H. Watson, Tito Conti, Yoshio Kondo in PDF and/or ePUB format, as well as other popular books in Business & Management. We have over one million books available in our catalogue for you to explore.

Information

Publisher

ASQ Quality Press

Year

2003

ISBN

9781636940571

Topic

Business

Subtopic

Management

Index

Business

Cover
Title page
CIP data
Table of Contents
Foreword
Introduction—The Quality Perspective on Business Competitiveness
Chapter 1 A Strategic View of Organizational Stakeholders
Chapter 2 Customers, Competitors, and Consistent Quality
Chapter 3 Persistent Leadership: A Key to Sustainable Quality
Chapter 4 The Human Dimension: Critical to Sustainable Quality
Chapter 5 Quality Management: Leadership Imperative
Chapter 6 From Continuous Improvement to Continuous Innovation
Chapter 7 Social Developmentsand Their Impact on Quality Performance
Chapter 8 Challenges of e-Commerce: Privacy, Security, and Service
Chapter 9 Case Study: Software Quality in the Development of Linux
Chapter 10 Policy Deployment: Consensus Method of Strategy Realization
Chapter 11 Six Sigma: An Evolving Stage in the Maturity of Quality
Chapter 12 Quality Management: Current Issues and Future Trends
About the Authors
Index